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Feb 17, 2010 09:14

Oh, the lengths to which criminals will go to avoid getting a real job. If you have to start manning the other end of a support chat line, you might as well go legit. These guys should just outsource their support functions to Bangalore.

InformationWeek - Social Engineering Scammers Offer Live SupportSymantec reports that those behind the fake antivirus software known as Live PC Care have added a new social engineering element -- live support agents who will try to convince potential victims that their PCs are infected and that payment is the cure... Based on the interactions between Symantec researchers and the live support people, Coogan says that there really are people answering questions, and not automated scripts.
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