(no subject)
H-A-C-H-E-T-T-E... Just in case you were wondering, that's how it's spelled. Typing it here saves me having to say it to you all seperately over the phone...
i do not understand my workplace. The job we do is not difficult- it's really not. And i do not mind, having a good amount of work to do. However, our phone system is the most inconsistant piece of garbage ever designed- and no one can explain to me why!! We have a total of 18 people working in the office, and we take about an average of 500 calls a day. As an every-day average CS rep with no extra responsibility, i am expected to take 50 calls a day. i usually take much, much more then that. In sooth, i take almost double what the rest of the team takes. Don't think i'm complaining- because i'd be bored to tears if i wasn't taking "so many" calls- but yesterday was beyond strange with call numbers. We knew it was going to be "busy" because we were missing a few people, but we only took 480 calls. Of that, i personally took 92 calls. Other high numbers for reps that day were 58 and 59. i took 92!!! This was not that unusual because i've consistantly been taking 20-30 more calls then the rest of the staff. Today, my boss actually sent me an email congratulating me on doing so well. i responded by asking why i was getting so many more calls. And this was his response:
"The more you are available,the more calls you'll get,its as simple as that.I can explain in somewhat more detail next time you are by.The phone system only discriminates against those whose talk time is too long or are in Aux Work or ACW too long.
Thanks,and congrats again."
That's it. He didn't say we're looking into it. He didn't say it's a mistake in they system. He didn't even say he didn't know. Which kills me. It's obviously something wrong with the phones- why else would i be getting such a signifigant number more calls??? ARRG! i just thought i'd share my frustration of the day.
And, because i find them so damn funny, here are the lyrics to an hilarious song from
I need words to tell you 'bout my pounding heart
Four dollar words thaht make a guy sound smart
Oh, I guess that's why they invented Shakespeare!
His articulations of a lover's palpitations are so keen!
My bounty is as boundless as the sea!
My love as deep the more I give to thee!
Oh, you sound so dreamy when you talk like Shakespeare!
A big vocabulary should be customary when you fall in love!
La la la la la la, you're a snowy dove!
La la la, prodigious birth of love!
La la la la la, hip hooray for Shakespeare!
Sure as I am breathing, you sure make Elizabethan language fun!
We are just like Romeo and Juliet
We're happy, young and bubbling with love!
I can't wait to read the ending! But I'm sure it turns out real swell
I bet Romeo marries his Juliet
They have a baby!
And make lots of friends!
That's prob'ly the way the play ends!
You doth teach the torches how to burn real bright.
Hanging like a jewel upon the cheek of night!
Hark! What light through yonder window breaks here
We'll be future spouses-
Put a plague on both our houses if we're wrong!
Shakespeare!
i do not understand my workplace. The job we do is not difficult- it's really not. And i do not mind, having a good amount of work to do. However, our phone system is the most inconsistant piece of garbage ever designed- and no one can explain to me why!! We have a total of 18 people working in the office, and we take about an average of 500 calls a day. As an every-day average CS rep with no extra responsibility, i am expected to take 50 calls a day. i usually take much, much more then that. In sooth, i take almost double what the rest of the team takes. Don't think i'm complaining- because i'd be bored to tears if i wasn't taking "so many" calls- but yesterday was beyond strange with call numbers. We knew it was going to be "busy" because we were missing a few people, but we only took 480 calls. Of that, i personally took 92 calls. Other high numbers for reps that day were 58 and 59. i took 92!!! This was not that unusual because i've consistantly been taking 20-30 more calls then the rest of the staff. Today, my boss actually sent me an email congratulating me on doing so well. i responded by asking why i was getting so many more calls. And this was his response:
"The more you are available,the more calls you'll get,its as simple as that.I can explain in somewhat more detail next time you are by.The phone system only discriminates against those whose talk time is too long or are in Aux Work or ACW too long.
Thanks,and congrats again."
That's it. He didn't say we're looking into it. He didn't say it's a mistake in they system. He didn't even say he didn't know. Which kills me. It's obviously something wrong with the phones- why else would i be getting such a signifigant number more calls??? ARRG! i just thought i'd share my frustration of the day.
And, because i find them so damn funny, here are the lyrics to an hilarious song from
I need words to tell you 'bout my pounding heart
Four dollar words thaht make a guy sound smart
Oh, I guess that's why they invented Shakespeare!
His articulations of a lover's palpitations are so keen!
My bounty is as boundless as the sea!
My love as deep the more I give to thee!
Oh, you sound so dreamy when you talk like Shakespeare!
A big vocabulary should be customary when you fall in love!
La la la la la la, you're a snowy dove!
La la la, prodigious birth of love!
La la la la la, hip hooray for Shakespeare!
Sure as I am breathing, you sure make Elizabethan language fun!
We are just like Romeo and Juliet
We're happy, young and bubbling with love!
I can't wait to read the ending! But I'm sure it turns out real swell
I bet Romeo marries his Juliet
They have a baby!
And make lots of friends!
That's prob'ly the way the play ends!
You doth teach the torches how to burn real bright.
Hanging like a jewel upon the cheek of night!
Hark! What light through yonder window breaks here
We'll be future spouses-
Put a plague on both our houses if we're wrong!
Shakespeare!