Life continues
I started my new job a few weeks ago. Since I'm only putting in about 7 hours a week right now things are going slowly and I'm still in training. However, they did put me on phones yesterday as a message machine since we were getting slammed. However, I showed them and managed to close 3 tickets on my own. Granted they were extremely easy but Greg was so sure I wouldn't be able to that he didn't bother to train me on how to close a ticket.
I was hired in at an amazing time. The owner of the company wanted to improve the throughput of incidents (close them faster) so he instituted a contest. IF we managed to meet a goal (only having 20 unclosed tickets from our starting point of nearly 80) by the end of the month we would all get a monetary bonus. And not a small bonus either.
Full time staff = 800
Part time = 400
Person with highest number of tickets closed = 1000 + other bonus
Person with second highest number of closed tickets = 750 + other bonus
Person with third highest number of tickets closed = 500 + other bonus
And.... we made it. Who gets a 400 bonus? I do.
I've set a personal goal for myself though. If I can manage an average of 25 tickets closed/day once I start full time I'll use my third full time check to buy a HD tv. The goal that the boss has set down for staff to meet is 30.. but until I'm actually fully trained on what I'm doing its not expected that I'll break 20.
I was hired in at an amazing time. The owner of the company wanted to improve the throughput of incidents (close them faster) so he instituted a contest. IF we managed to meet a goal (only having 20 unclosed tickets from our starting point of nearly 80) by the end of the month we would all get a monetary bonus. And not a small bonus either.
Full time staff = 800
Part time = 400
Person with highest number of tickets closed = 1000 + other bonus
Person with second highest number of closed tickets = 750 + other bonus
Person with third highest number of tickets closed = 500 + other bonus
And.... we made it. Who gets a 400 bonus? I do.
I've set a personal goal for myself though. If I can manage an average of 25 tickets closed/day once I start full time I'll use my third full time check to buy a HD tv. The goal that the boss has set down for staff to meet is 30.. but until I'm actually fully trained on what I'm doing its not expected that I'll break 20.