The public are ignorant assholes, yes they are.
I've forgotten how aggravating is to deal with the public when you're under pressure. I was on my own yesterday with a massive queue to deal with, and I was running out of money in the till, with nothing but small change in the change box. One guy had asked about a film, I told him where it should be. Sometimes we'll just give them the dvd and hunt down the cover later, but when I'm on my own with a massive queue, I have to get through as many customers as possible. So, when said guy finally returns with his €4 rental dvd, having to wait at the back of the queue for a while, he gave me a €50 note. Here is the exchange that followed.
"I'm very sorry, but I don't have enough money in the till to give you your change."
"What?!"
"I'm really, very sorry, but if you can go down to the shop around the corner, I'm sure they'd be glad to-"
"What?! I've been a loyal customer here for six years! You know, if I had the dvd in my hands, I would've walked out with it!"
"..."
And he left the shop, throwing the dvd cover down onto the counter. I took a deep breath, took the cover and looked to the next customer. This woman had seen and heard everything that transpired. She put down onto the counter two €4 dvd's, a bottle of Coke and a bag of chocolate sweets. And she gave me a €50.
"I'm very sorry, but I just don't have the change-"
"This is OUTRAGEOUS! You should just close the store and go get some change!"
Deep breath number two. I took her would-be purchases behind the counter with the intent of putting them back out later, and looked to the next customer. Before I could deal with him, a teenager asked me from the side if we had a certain PS2 game in stock. Within five seconds, I had checked the computer that told me no, we didn't have it in. The teenager nodded and walked off, and I went back to sorting out the customer.
"I was next!"
"...I know that. It only took me a few seconds to check the computer for him."
"Don't do it again."
Nnnngggrrrhhh! Then there's the teenaged wanker who always comes in with a cigarette in one ear (I'd say he's only fourteen) who keeps asking me my age.
"Here, what age are ya?"
"20."
"Are ya?"
"No."
"What age are ya so?"
"21."
"Are ya?"
"No. Bye."
"What age are ya?"
"19."
"Are ya?"
"No. Bye."
"What age are ya?"
"You're just not getting it, are you?"
"Huh, fine. You're ten. See you, ten year old!"
That's twice. TWICE he's done that. I know people will ask my age, I mean I do look very young. But I shouldn't have to deal with that. The first time, he and I assume his sister came in and rented two dvd's. The first account they asked me to use was locked, in debt, so they gave me another name. I let them use the account, but I wrote down a note on the computer that the account holder may not be accountable for late dvd's... if they even know them.
This is actually quite a nice job, except when it gets very busy, and I have these people to deal with. I don't have the patience I used to when dealing with jerks. I won't be surprised if I'm fired sometime for telling a rude customer to shove their fist into their filthy mouth.
"I'm very sorry, but I don't have enough money in the till to give you your change."
"What?!"
"I'm really, very sorry, but if you can go down to the shop around the corner, I'm sure they'd be glad to-"
"What?! I've been a loyal customer here for six years! You know, if I had the dvd in my hands, I would've walked out with it!"
"..."
And he left the shop, throwing the dvd cover down onto the counter. I took a deep breath, took the cover and looked to the next customer. This woman had seen and heard everything that transpired. She put down onto the counter two €4 dvd's, a bottle of Coke and a bag of chocolate sweets. And she gave me a €50.
"I'm very sorry, but I just don't have the change-"
"This is OUTRAGEOUS! You should just close the store and go get some change!"
Deep breath number two. I took her would-be purchases behind the counter with the intent of putting them back out later, and looked to the next customer. Before I could deal with him, a teenager asked me from the side if we had a certain PS2 game in stock. Within five seconds, I had checked the computer that told me no, we didn't have it in. The teenager nodded and walked off, and I went back to sorting out the customer.
"I was next!"
"...I know that. It only took me a few seconds to check the computer for him."
"Don't do it again."
Nnnngggrrrhhh! Then there's the teenaged wanker who always comes in with a cigarette in one ear (I'd say he's only fourteen) who keeps asking me my age.
"Here, what age are ya?"
"20."
"Are ya?"
"No."
"What age are ya so?"
"21."
"Are ya?"
"No. Bye."
"What age are ya?"
"19."
"Are ya?"
"No. Bye."
"What age are ya?"
"You're just not getting it, are you?"
"Huh, fine. You're ten. See you, ten year old!"
That's twice. TWICE he's done that. I know people will ask my age, I mean I do look very young. But I shouldn't have to deal with that. The first time, he and I assume his sister came in and rented two dvd's. The first account they asked me to use was locked, in debt, so they gave me another name. I let them use the account, but I wrote down a note on the computer that the account holder may not be accountable for late dvd's... if they even know them.
This is actually quite a nice job, except when it gets very busy, and I have these people to deal with. I don't have the patience I used to when dealing with jerks. I won't be surprised if I'm fired sometime for telling a rude customer to shove their fist into their filthy mouth.