Can you explain what the problem is? I only have experience of Virgin Media (or rather the company that it was before rebranding). I had an obvious BT socket, and a separate socket labelled with some other company.
I think that it should be possible from your postcode to determine which company has put cable down your street, and they should be able to help. Is that not happening?
I think that it should be possible from your postcode to determine which company has put cable down your street, and they should be able to help. Is that not happening?
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http://www.cable.co.uk/guides/can-i-get-cable-in-my-area/
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to answer your second question, no, these are not disposable, one-use-only things. It just sounds like someone's messed up.
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But I'm sure at least one person has messaged up!
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