Today I received the following voicemail message from a client who's probably in my top 3 least favorite clients ever. It went as follows
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God, it's so nice to see that people still actually comment on stuff on Livejournal. I miss having conversations here... they felt so much more intimate than on Facebook.
I agree! I've pretty much given up on FB at this point. It makes it way too easy for people to get up in your business. As I've heard it, "Facebook is the best way to silently stalk your friends." LJ you can lock and won't stealthily steal and make public your phone number if you post from your smartphone....
My friend Abby thought I did get a bit unprofessional at the end there, and I agree, but seriously...
Yeah, I can see that, but to be honest, the client was far, far worse. I wouldn't even necessarily say that what you wrote him was "unprofessional" so much as eloquently honest. You handled it professionally, and none of what you said was actually insulting. The issue lies in the fact that most "professionals" aren't used to being put in their place, no matter how tactfully. The COO of the company I used to work for was awesome at telling off clients that would bully our engineers and other staff, and he wrote letters and had conversations *a lot* like yours. I wouldn't worry about it.
You work for yourself. You have every right to lay your own ground rules and operate as you see fit. I'm really glad you know where to draw the line. I'm used to bending over backwards way too far, and I know that I'm not a natural contortionist. *hugs*
This whole experience actually prompted me to email another client who's been very rude to me in the past, just to ask if I've ever done anything that upset or offended her. I don't think I'm just imagining her acting like she dislikes me intensely... but I hope I can do something before it gets as bad as it did with this guy.
I agree! I've pretty much given up on FB at this point. It makes it way too easy for people to get up in your business. As I've heard it, "Facebook is the best way to silently stalk your friends." LJ you can lock and won't stealthily steal and make public your phone number if you post from your smartphone....
My friend Abby thought I did get a bit unprofessional at the end there, and I agree, but seriously...
Yeah, I can see that, but to be honest, the client was far, far worse. I wouldn't even necessarily say that what you wrote him was "unprofessional" so much as eloquently honest. You handled it professionally, and none of what you said was actually insulting. The issue lies in the fact that most "professionals" aren't used to being put in their place, no matter how tactfully. The COO of the company I used to work for was awesome at telling off clients that would bully our engineers and other staff, and he wrote letters and had conversations *a lot* like yours. I wouldn't worry about it.
You work for yourself. You have every right to lay your own ground rules and operate as you see fit. I'm really glad you know where to draw the line. I'm used to bending over backwards way too far, and I know that I'm not a natural contortionist. *hugs*
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