Comcast interrupts a conversation about political philosophy basics
or, Pertaining to a conversation about political philosophy basics, interrupted by a Comcast service interruptionIn a strictly unpolitical setting, one of my many online acquaintances recently said something without warning that spurred a fun dialog that we were forced to carry on in private; "OBAMA HAS SPENT MORE IN THE FIRST THREE MONTHS OF HIS
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I worked for Comcast in the billing support callcenter for awhile, it was fun and I was good at it, but Simon--that giant rat--he managed us like Jaba the Hutt: he'd call you over to him and have you stand in front of him waiting for him to address you, it was creepy and weird. He was hella condescending at all times, never gave praise and always had criticism, and if you directed a customer compliment to him he wouldn't say anything or explain why we didn't get the crappy little printed out "certificate" that they were supposed to. I had a great time there until I was put in that group, and then it got to the point where I'd wake up in the morning, stare at the ceiling, and think about killing myself. That's when I started coming to work late, and that's why management skills are important, because employees don't want to work in a hostile environment.
In normal situations, I love customer service. I'm even trying to flesh out a book on customer service, but I can't bring myself to actually read other books in that terrible genre-fusion of self-help and management improvement. When a customer feels like the agent cares and their company cares, it doesn't just make them feel better about working with that company, it can signifigantly improve their day and their general mood. You aren't only helping with the brand when you provide good service and are genuinely sympathetic and friendly, you're reminding a person that they deserve a little time and attention, something people are often starved for in our society.
Speaking of which, thanks for the attention. Everything ended up working out with Comcast; the first two tech support people my room mate talked to (it's his account) were a bit rude to him and didn't look hard enough at his account to see he was paying the monthly "insurance" to have technicians come down without the $50 fee, but when he talked to a billing/customer service rep, everything got worked out and a technician was here the next day. We explained that the service in the whole neighborhood was spotty the last three weeks - he came in and out of our place for 20 or 30 min, and then everything was peachy.
Though there are some bad stories about Comcast, it's only because there's so many customers that it would be statistically impossible for everyone to be happy. For a giant soulless company that has almost no competition and has its fingers in a lot of regulator's and politician's pockets in order to keep it that way, it's pretty great.
Thanks Melissa!
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Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa
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