An Open Letter to the Receptionist at Alabama Power

Nov 04, 2008 15:59

Dear Receptionist at Alabama Power,

You are a bitch. Please tell your boss to get back the nice lady they used to have there.
Okay, now that's out of the way. Let me tell you how to do your job better, and not make me want to shit in your coffee.
Receptionists are supposed to be nice and have the ability to easily interact with the public. Here is how you do that:

Step One - Don't look at people who come to your desk like they are disrupting you. Your job is to field these people and their questions. They probably don't know where the auditorium is. Especially be nice to other people who are there doing their job, like a delivery driver with 2 and a half arms full of food. You especially shouldn't look at them like they don't belong there. There is a high chance that they do belong there (and if they happened into the wrong building, then politely give them directions to the correct building.)

Step Two - Answer your visitors questions. If you are looking at someone like they don't belong here, then they might feel like they don't belong, then they might ask a question like "600 18th St, is this the correct building?" It would be nice to answer them, instead of snatching the papers out of their hands.

Step Three - If you really need the 90 square feet of desktop allotted to you, you should politely ask the person with two and a half arms full of food to move instead of shouting "I can't have all this stuff on my desk!" Maybe you should take a lesson from your predecessor, who instead of making the delivery driver sit on a couch in the corner, and just politely ask them to move their stuff to one corner of the desk. See, making the person sit in the corner hides them from the folks coming down for their food, so they have to come up to you and ask where the person is (making your job ever so much harder.)

Maybe these things will help us both have a more pleasant work day.

Signed,
Rodney
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