rant
AHhhhhhhh!!!!!!!! I hate call centers customers and team leaders. I sent a e-mail to my team leader quite personnel about me being stressed she says she will have a word to her manager to try and swap shifts or something which i doubt is going to happen but she then forwards the e-mail to everyone so i get the company that hired me on my back asking if my time off sick was related to my stress which it was coz i get nausea and they tell me that if i am off sick again i will get a warning and do i still think i am suitable for the job as there's no chance of us changing shifts or actually giving a dam about your medical condition of high anxiety and depression.
Then today i get a phyco bitch on the phone talking about her house blowing up and that what we are doing is illegal ect so i keep putting on hold to ask my team leader what to do and it all ends with her hanging up, It ends up her going higher and making a complaint so i get the team leader on duty having a word with me telling me i am acting too calm!!!!! and all the things i did wrong including following procedure and me asking for help and telling them only what my team leader told me to say, but apparently i hadn't given them enough info on the situation to asses it correctly so told me the wrong thing to do even though they listened in on part of the call before talking to me!!!!
Is there any job out there that doesn't involve working for such negative people who jump up and down the minute you do anything wrong and then when you follow procedure, am surprised they haven't started complaining my average handling time is too low like in the other centers i worked at as its only 1.30 as i don't like talking for long, just wish there was a job i could get that doesn't involve dealing with complaints and angry and emotional people but a lass have let to find one! if anyone knows of any or knows of a good career change please let me know, if you agree with me please tell me if you don't please keep quiet coz it will just make me angry hearing more criticism!
Then today i get a phyco bitch on the phone talking about her house blowing up and that what we are doing is illegal ect so i keep putting on hold to ask my team leader what to do and it all ends with her hanging up, It ends up her going higher and making a complaint so i get the team leader on duty having a word with me telling me i am acting too calm!!!!! and all the things i did wrong including following procedure and me asking for help and telling them only what my team leader told me to say, but apparently i hadn't given them enough info on the situation to asses it correctly so told me the wrong thing to do even though they listened in on part of the call before talking to me!!!!
Is there any job out there that doesn't involve working for such negative people who jump up and down the minute you do anything wrong and then when you follow procedure, am surprised they haven't started complaining my average handling time is too low like in the other centers i worked at as its only 1.30 as i don't like talking for long, just wish there was a job i could get that doesn't involve dealing with complaints and angry and emotional people but a lass have let to find one! if anyone knows of any or knows of a good career change please let me know, if you agree with me please tell me if you don't please keep quiet coz it will just make me angry hearing more criticism!