As a company, I find them odious and destestable. As an ISP, when I lived in Chicago, it was pretty much constant bullshit. But 6 years later, after we moved out to the Bay Area, and when we moved into our previous place, I found that the apartment complex was too far from the CO to get anything other than 750kbps down, and comcast was it. And I have to say, it just worked. Without issue. They showed up on time, got it working, and it rarely fitzed out.
Later on I made the call to go to their business service because I was working from home exclusively, but up until that point, I had no issues. I sincerely hope your experience is as trouble-free.
As a customer phone equipment guy, I deal with them a couple three times a month. Mostly yeah they're OK these days. The days of a few years ago where I was out at a customer for 4 days running before they bothered to show up are gone. I know I can count on them to show up about 5 minutes before the end of their window. But their windows are now 2 hours instead of "Thursday sometime", and they'll generally do what needs done when they get there assuming the sales person did their job right (which is not an issue in this case; there are no extras to get wrong).
(The most recent Comcast-involved job I did was in fact a sales-created cluster; the customer's system wanted POTS and the sales person wrote it as PRI. The cutover was scheduled to be three days before the customer's contract end with the previous carrier. No one had a good day that day.)
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Later on I made the call to go to their business service because I was working from home exclusively, but up until that point, I had no issues. I sincerely hope your experience is as trouble-free.
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I know I can count on them to show up about 5 minutes before the end of their window. But their windows are now 2 hours instead of "Thursday sometime", and they'll generally do what needs done when they get there assuming the sales person did their job right (which is not an issue in this case; there are no extras to get wrong).
(The most recent Comcast-involved job I did was in fact a sales-created cluster; the customer's system wanted POTS and the sales person wrote it as PRI. The cutover was scheduled to be three days before the customer's contract end with the previous carrier. No one had a good day that day.)
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