Thank you for Contacting LEGO Direct 023404385A
I'm really at a loss.
Just before Christmas, I tried to buy something from a Lego store.
I had trouble. I went to the website and wrote a complaint, but I got no response.
Until now.
Today I got this email:
Dear LEGO® friend,
Thank you for your interest in LEGO® brand toys and for taking the time to write us.
I would like to explain that due to a technical issue your email was just received by our department. Please let me assure you that every email is important to us and our goal is to respond to each one in a timely manner. Therefore, we are very sorry for the delay in getting back to you.
Due to the time that has passed since you wrote your email, we hope that you have already had an answer to your question. However, if you still need assistance with a product or service, please do not hesitate to contact our Customer Service Department at 1-800-835-4386 (from within the US or Canada) or 1-860-763-4011 (from outside the US or Canada), between 8:00 a.m.-10:00 p.m. EST. One of our representatives will be more than happy to assist you.
Again, I hope you will accept our apology for the delay in our response to you.
FOR YOUR SECURITY, PLEASE DO NOT SEND CREDIT CARD INFORMATION. CONTACT US AT 1 800 835-4386 WITH YOUR CREDIT CARD INFORMATION. WE ARE NOT ALLOWED TO COLLECT THIS INFORMATION IN GENERAL EMAILS. THANK YOU FOR YOUR COOPERATION.
Best Wishes
Your LEGO Direct Team
PS. This email has been sent from an auto-notification system that cannot accept incoming email. Please do not respond to this message.
I'm really at a loss.
My message was not a question. It was a complaint. I don't exactly "need assistance," and didn't follow up with more communication. I was disappointed that I didn't get a response, and a little surprised. My previous customer service experiences with Lego have all been stellar.
But what do I do with this? Do I let it go? Do I contact them again? How? My memory of all the details is a little fuzzy, 2 months on....
Just before Christmas, I tried to buy something from a Lego store.
I had trouble. I went to the website and wrote a complaint, but I got no response.
Until now.
Today I got this email:
Dear LEGO® friend,
Thank you for your interest in LEGO® brand toys and for taking the time to write us.
I would like to explain that due to a technical issue your email was just received by our department. Please let me assure you that every email is important to us and our goal is to respond to each one in a timely manner. Therefore, we are very sorry for the delay in getting back to you.
Due to the time that has passed since you wrote your email, we hope that you have already had an answer to your question. However, if you still need assistance with a product or service, please do not hesitate to contact our Customer Service Department at 1-800-835-4386 (from within the US or Canada) or 1-860-763-4011 (from outside the US or Canada), between 8:00 a.m.-10:00 p.m. EST. One of our representatives will be more than happy to assist you.
Again, I hope you will accept our apology for the delay in our response to you.
FOR YOUR SECURITY, PLEASE DO NOT SEND CREDIT CARD INFORMATION. CONTACT US AT 1 800 835-4386 WITH YOUR CREDIT CARD INFORMATION. WE ARE NOT ALLOWED TO COLLECT THIS INFORMATION IN GENERAL EMAILS. THANK YOU FOR YOUR COOPERATION.
Best Wishes
Your LEGO Direct Team
PS. This email has been sent from an auto-notification system that cannot accept incoming email. Please do not respond to this message.
I'm really at a loss.
My message was not a question. It was a complaint. I don't exactly "need assistance," and didn't follow up with more communication. I was disappointed that I didn't get a response, and a little surprised. My previous customer service experiences with Lego have all been stellar.
But what do I do with this? Do I let it go? Do I contact them again? How? My memory of all the details is a little fuzzy, 2 months on....