Megabus' response
...was very quick:
Thank you for your inquiry. We do apologize for this inconvenience. Please provide us with the email address and name of the person that purchased your ticket so that we may be able to proceed in the proper way.
(our tickets had been purchased by IR. I sent back her contact info)
Again we do apologize for this. We would like to offer you a complimentary ticket for you and your passenger. Please keep this email and sent it back with the details when you are ready to use it. Thank you for choosing Megabus.com (CCed to both of us)
Thank you for your inquiry. We do apologize for this inconvenience. Please provide us with the email address and name of the person that purchased your ticket so that we may be able to proceed in the proper way.
(our tickets had been purchased by IR. I sent back her contact info)
Again we do apologize for this. We would like to offer you a complimentary ticket for you and your passenger. Please keep this email and sent it back with the details when you are ready to use it. Thank you for choosing Megabus.com (CCed to both of us)