I have had my absolute last straw with Comcast.

[dustedspotless]

When I moved into my apartment, a Comcast employee came to hook up cable and internet. He came about 4 hours early, which is not necessarily bad, except I wasn't expecting him until later so my computer wasn't set up. I had had Comcast before so I just gave him my laptop to test that the internet connection was working and went back to unpacking.

Comments

[bluescissors76]

I live in Wheeling, and we have Comcast (who I think *does* have a monopoly down here) and we've had really good experiences with them. The guy hooked up my Wii to the internet even though we hadn't scheduled that service, and was totally nice and helpful about everything. When I was in Pgh, though, the opposite was true, and Comcast made me want to rip out my hair.

[marzipan_robots]

yeah, my friend's parents in high school had comcast in harrisburg and they had the shittiest service ever. you must have had good luck.

[rapier1]

Actually, I live in Pittsburgh proper and have never had a problem with comcast. Everytime they've had to come out they came out when they were expected, did their job properly, and got things working in short order. There was one time we had a problem with getting the cable internet set up correctly. They spent half a day, replaced a lot of the splitters, rewired some things, and got it working. When we had them come out to hookup the cablecard in our tivo they upgraded our splitters again and got everything set up inside of an hour. I was really happy with them.

I believe comcast subcontracts out a lot of their install work. The problem might come with shoddy subcontractors. I'm not sure why the OP got hit with a $200 bill. I'd like to know if they contacted the billing center to find out why.

[earthly_gnome]

I had a problem with one of the shitty subcontractors when I had my line split into another room in my downstairs.

The contractor swore up and down that he was unable to do it since he would have to drill down through the floor in order to run the line. *headdesk* he told me I would need an electrician to do it.

I explained, several times, to the guy that there was an open junction on the outside of my house (put there for just this reason on the initial install), and that all he had to do was run the wire from there, down the exterior wall and into the house. He still insisted on the electrician, apologized and left.

10 min after he left, I got a call back from the guy saying that he talked to his supervisor and was told to do exactly what I told him to do.

I only use comcast technicians during the weekdays 9-5 now. I won;t deal with the subcontractors.

[rapier1]

Well, I'd fight it on that. He didn't set up your computer you only had him test the service. You just need to find the right person to yell at. Usually that is not the first person you talk to.

[rapier1]

I wouldn't let it go either. $200 is real money after all.