(Untitled)

Jul 02, 2010 11:02

 I think I am about to refund a customer for the first time, ever. Bear with me, it's gonna get long.

Color coded for ease of reading. )

bad customers

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Comments 13

silvershinelion July 2 2010, 15:21:49 UTC
Hmm. If you're thinking of dropping the commission completely I'd take a fee for the sketches. One or two is fine, but after awhile they start to waste your time, especially if they're being dumb about what they want (ie changing minds...). And that's one long correspondence.

Yup, your time is worth money, and any illustrator gets a paid for the work they do, no matter how minor. I'd just be clear on why to cover your bum, he may have been "burnt" but now we can see why. He's purposely witholding info then acting like baww you changed the price. F that. No bad client bad!

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mahrkale July 2 2010, 15:37:34 UTC
Bail out.

He should know how voluptuous Bloodhound is. He's trying to squeeze more art/detail out of your then he's willing to pay.

Say it's not your bag and poof out of there.

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Refund vindonnus July 2 2010, 16:31:03 UTC
If you refund the money then I see no reason for unhappiness. He'd be getting sketches for nothing, after all... Then again that may have been what he was trying to get from the outset.

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Re: Refund pinkpuppybelly July 2 2010, 21:01:59 UTC
The first two sketches really weren't anything fabulous - they were so rough, just to block out body and placement that I can't imagine he could DO anything with them. The last one was further along but not anything great. So he didn't GET art out of me, really. Not the art he wanted.

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Yep... vindonnus July 2 2010, 21:05:13 UTC
Then I'd say give a full refund and ask that he not return.

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smonda July 2 2010, 17:06:08 UTC
Yeah, I'm going to have to agree with what the others said. I remember you working on this piece too and it sounded really neat :3 That's too bad that people are so over whelmingly specific! I don't really do re-dos... maybe why I don't get the work. Anyway, I see no hamr in at least letting them know how you truely feel about the whole process thus far. I think you can put it out there for them without sounding whiney/snarky or anything. It doesn't hurt to tell them what you have in mind first before laying down the law, you know?

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paka July 2 2010, 17:22:14 UTC
Ow. I wish I knew what to tell you. I've been asked to give refunds before and done so, and I had a really negative experience like that - the oh wait, we need a revision of your revision of your revised version, and what do you mean it's going to cost more? So I worry that people already think I'm a terrible artist in that sense, and have been trying to set boundaries about revisions (eg, is the client actually a publisher?).

Best of luck with it.

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