Saks Fifth Avenue can suck my cock (if I had one)

[piercedangelina]

Until this morning I had a Saks card, that unfortunately has changed. I received a call at 8am informing me that I was late on a payment that, when I called the customer service line, had been, according to their records received. So I cancelled the Master Card side of the card. I then was asked if I wished to close the store account and I indicated I would and was transferred to the Saks side. I explained the situation and said I made a payment, I was upset with the call at 8am and no longer wanted the card. The customer service representative, and I use that term loosely, as a representative is in my understanding supposed to be an emissary of the company they work for, proceeded to turn to the snoot factor up to about a 10. Her response, "we see no payment, perhaps you should call your bank". I reiterated my desire to close the account and she said fine you will get a letter in a few days, click waaaa (that's the sound of her hanging up the phone on me BTW). So in closing, while I get that the systems may have not syched up, but as a result of your ultra crap customer service, it will be a cold day in Hades before I set foot in your store. I will spend the extra 10-15% per item at Needless Markup before I will toss a shilling in your company’s direction.

Oh and have a nice day (that BTW is customer service, or in this case, ex-customer service)