Last Wednesday
So I'm remembering last Wednesday was a pretty fucked up wing Wednesday at work. It's been warm lately and I'm guessing that people are all hot and shit so they're taking out their frustrations on everyone else. I hope they get bad diarrhea, they deserve it. From scammers, to stoners, to drunks.
When a Idiot Calls
First off we had a customer who called in two hours after they ordered saying they never received anything but the chicken, and surprise shit was filed against me. I remember putting the order together. Why anyone wouldn't call as soon as they received it was pretty stupid. But everyone wanted something for free that day.
Bad Grandma
An hour later I helped out an old lady at the drive-through. She ordered something for herself, an old man was in the passenger seat. I brought everything back after cashing her out and putting the order together.
I leave her car, only to have her honk and I go back to see if she needs condiments, she says her husband wants something and that I never gave her a receipt for her charge. Even though I did. She insists I bring her the new order and then she'll pay for it. I do so since I assume she'll hand back her card as collateral. But upon doing that I'm starting to get slammed with car orders and I can't deal with her bs forever.
I just need to get rid of this customer soon, so I bring her the order and my judgement is now crappy because of the pace needing to get picked up. she then says I never gave her the first receipt for her order and asks I get it to her. Even though I did give it to her, but she insisted very nicely. So all this fucking running around I figure my ordeal is almost over, I go in an and get it printed.
She fucking left. She got away with $8 of food, glad it was substandard chicken, so not a huge company loss but damn, that fucking scamming old lady deserves a ban from Chicken Place USA.
Dude, Where's my Money?
Then we get to a lady who drives up in beat ass car that smells like shit and weed. She wants the special and is surprised our prices have risen like Jesus Christ, himself. Surprise, bitch, prices are up everywhere. So stop spending money on weed, so you'll have some extra cash and some brain cells left.
I get her the $19 special which is pretty good considering that's worth ordering today when any other day of the week it'd be $29. She makes a big bitching and moaning session that our prices are "overpriced". I inform her it's a sign of the times and inflation is at every turn. She then gets a shitty attitude and claims she doesn't care, and the prices are bad. No one's twisting your dirty arm to be here.
You're here because you're a masochist. I take the order, cash out, and bring her the food and change. I give her a "have a wonderful day!" and make my way to help the next customer. I think some people really could benefit from having something good in their lives, hopefully the chicken got her hangry episode knocked out.
The Good, The Bad, and The Moronic
And last but not least we got an order that went insanely wrong somehow. I rang up some people inside for an order. I always repeat the order to make sure these people know what they're up to, sometimes they just throw out an order only to rescind it in lieu of something else. Guessing it's the hangover effect or they're high as fuck. about a quarter of our customers reek of weed of beer breath.
So I run this man's credit card, and he's with his wife. Then he says "what's this", and I ask what is it he's referring to. He says he didn't order something on the order but it was something his wife had asked me to enter. I tried my best to convince them they could substitute it for something else. But to no avail. So I tell them I can refund them for the 99¢. This seems to disarm any dissatisfaction.
My coworker helps me put together the meal, and the manager refunds him for the supposed extra order. So all good until he leaves and comes back thirty minutes later and makes a scene about how his order was "totally wrong" and I "messed everything up" and that his children were "going to starve" because they "can only eat dark meat" and shit.
I never even put the order together I just punched it in and a coworker put it together, but the order was double checked and it was exactly what he wanted, all dark meat. He wanted a refund for the whole order but he wouldn't bring us the supposed wrong order. I assume because his fat ass family ate it all and just wanted something for nothing.
It's sad if he really does have kids, because they're learning all the wrong lessons from a parent like that. Shitty behavior is learned, not innate. So it looked like I was about to get my ass kicked. I just accepted it since I didn't care, it was almost quitting time anyway. My manager intervened and helped deescalated the situation. But then five fucking minutes later this fat ass comes back to yell some more.
Same conversation, then leaves one last time. He reminded me of an in-law that acts that way when drunk as well. That day was so monumentally fucked up that I remembered why I have no faith left in humanity. Greedy ass humans. I mean, we came out on top and he looked like an idiot, but still, it was just a waste of my time.
When a Idiot Calls
First off we had a customer who called in two hours after they ordered saying they never received anything but the chicken, and surprise shit was filed against me. I remember putting the order together. Why anyone wouldn't call as soon as they received it was pretty stupid. But everyone wanted something for free that day.
Bad Grandma
An hour later I helped out an old lady at the drive-through. She ordered something for herself, an old man was in the passenger seat. I brought everything back after cashing her out and putting the order together.
I leave her car, only to have her honk and I go back to see if she needs condiments, she says her husband wants something and that I never gave her a receipt for her charge. Even though I did. She insists I bring her the new order and then she'll pay for it. I do so since I assume she'll hand back her card as collateral. But upon doing that I'm starting to get slammed with car orders and I can't deal with her bs forever.
I just need to get rid of this customer soon, so I bring her the order and my judgement is now crappy because of the pace needing to get picked up. she then says I never gave her the first receipt for her order and asks I get it to her. Even though I did give it to her, but she insisted very nicely. So all this fucking running around I figure my ordeal is almost over, I go in an and get it printed.
She fucking left. She got away with $8 of food, glad it was substandard chicken, so not a huge company loss but damn, that fucking scamming old lady deserves a ban from Chicken Place USA.
Dude, Where's my Money?
Then we get to a lady who drives up in beat ass car that smells like shit and weed. She wants the special and is surprised our prices have risen like Jesus Christ, himself. Surprise, bitch, prices are up everywhere. So stop spending money on weed, so you'll have some extra cash and some brain cells left.
I get her the $19 special which is pretty good considering that's worth ordering today when any other day of the week it'd be $29. She makes a big bitching and moaning session that our prices are "overpriced". I inform her it's a sign of the times and inflation is at every turn. She then gets a shitty attitude and claims she doesn't care, and the prices are bad. No one's twisting your dirty arm to be here.
You're here because you're a masochist. I take the order, cash out, and bring her the food and change. I give her a "have a wonderful day!" and make my way to help the next customer. I think some people really could benefit from having something good in their lives, hopefully the chicken got her hangry episode knocked out.
The Good, The Bad, and The Moronic
And last but not least we got an order that went insanely wrong somehow. I rang up some people inside for an order. I always repeat the order to make sure these people know what they're up to, sometimes they just throw out an order only to rescind it in lieu of something else. Guessing it's the hangover effect or they're high as fuck. about a quarter of our customers reek of weed of beer breath.
So I run this man's credit card, and he's with his wife. Then he says "what's this", and I ask what is it he's referring to. He says he didn't order something on the order but it was something his wife had asked me to enter. I tried my best to convince them they could substitute it for something else. But to no avail. So I tell them I can refund them for the 99¢. This seems to disarm any dissatisfaction.
My coworker helps me put together the meal, and the manager refunds him for the supposed extra order. So all good until he leaves and comes back thirty minutes later and makes a scene about how his order was "totally wrong" and I "messed everything up" and that his children were "going to starve" because they "can only eat dark meat" and shit.
I never even put the order together I just punched it in and a coworker put it together, but the order was double checked and it was exactly what he wanted, all dark meat. He wanted a refund for the whole order but he wouldn't bring us the supposed wrong order. I assume because his fat ass family ate it all and just wanted something for nothing.
It's sad if he really does have kids, because they're learning all the wrong lessons from a parent like that. Shitty behavior is learned, not innate. So it looked like I was about to get my ass kicked. I just accepted it since I didn't care, it was almost quitting time anyway. My manager intervened and helped deescalated the situation. But then five fucking minutes later this fat ass comes back to yell some more.
Same conversation, then leaves one last time. He reminded me of an in-law that acts that way when drunk as well. That day was so monumentally fucked up that I remembered why I have no faith left in humanity. Greedy ass humans. I mean, we came out on top and he looked like an idiot, but still, it was just a waste of my time.