Duke Energy
For the second month in a row, I have not been able to log into their website due to "technical difficulties", and therefore have been forced to pay my bill over the phone. And yes, I've been coming back for several days to see if the issue would clear up. The site has essentially simply been down for over a month.
They don't even have a live person on the phone, anymore. It's a computer that forces you to jump through hoops with menu options, including the typical "Para español, pulse el número dos", entering account number, redundant requests, and a slow, inhuman voice that takes much too long to get to the point. For this, they charge you a "convenience fee" of $3.50.
Convenience?
Thank you so much for allowing me the privelege of paying you, motherfucker!
If it was any other business, they would have just lost a customer. It must be so nice to have a monopoly. You can fuck your customers, and they can't do anything about it, unless they want to return to the 19th century.
What can I do about this? I can't be the only one. They're probably making thousands of dollars a day in "convenience fees". Should I write to the attourney general, or something?
/rant
They don't even have a live person on the phone, anymore. It's a computer that forces you to jump through hoops with menu options, including the typical "Para español, pulse el número dos", entering account number, redundant requests, and a slow, inhuman voice that takes much too long to get to the point. For this, they charge you a "convenience fee" of $3.50.
Convenience?
Thank you so much for allowing me the privelege of paying you, motherfucker!
If it was any other business, they would have just lost a customer. It must be so nice to have a monopoly. You can fuck your customers, and they can't do anything about it, unless they want to return to the 19th century.
What can I do about this? I can't be the only one. They're probably making thousands of dollars a day in "convenience fees". Should I write to the attourney general, or something?
/rant