Ten minutes after I was supposed to leave work...
Justin: Why haven't you left yet!?
Me: Was on the phone with a user. It wasn't even a licensing issue! Read the error messages, people.
Justin: Same problem I'm having! Read the fucking quest text!!!
(For what it's worth, the users, who had me on a bad speaker phone set up, were really nice and otherwise competent, which is more than can be said for most of the noobs swarming Northrend, I imagine.)