Advice for those entering the IT field...
Please read the relevant error message before trying to find a solution. Also, please understand how file extensions work.
I just got off the phone with a customer who kept passing me back and forth between himself and his "IT guy." They were both nice, if not distracted. I had the hardest time getting them to just focus on the phone call at first. The IT Guy had come by because the end user's product wasn't working. Instead of trying it himself to see what was wrong, he made an assumption that it was a problem with the license file and tried to fix it. Trying to fix it, ineptly, assured that it became a license file problem. Seeing 'file' (sans extension) of type 'LIC' in the directory, he determined that 'file' obviously did not have the appropriate extension and renamed it to 'file.lic' despite the face that it was already defined as an 'LIC' type, implying that the .lic was already there. I had to walk him through correcting his correction by toggling the 'Hide extensions for known file types' setting. It was indeed named file.lic.lic. So, we got it back to the way it was before the guy 'fixed' it and opened the product, which provided the orginal error message indicating that there was a problem with the computer's clock... a ten second fix that had nothing to do with me or the license file.
Come on, people. These are basic skills here!
Also, I think I may have made commentary while they still had me on speaker phone because my phone opted not to hang up properly. This is the first time that's happened. Ugh :/
I just got off the phone with a customer who kept passing me back and forth between himself and his "IT guy." They were both nice, if not distracted. I had the hardest time getting them to just focus on the phone call at first. The IT Guy had come by because the end user's product wasn't working. Instead of trying it himself to see what was wrong, he made an assumption that it was a problem with the license file and tried to fix it. Trying to fix it, ineptly, assured that it became a license file problem. Seeing 'file' (sans extension) of type 'LIC' in the directory, he determined that 'file' obviously did not have the appropriate extension and renamed it to 'file.lic' despite the face that it was already defined as an 'LIC' type, implying that the .lic was already there. I had to walk him through correcting his correction by toggling the 'Hide extensions for known file types' setting. It was indeed named file.lic.lic. So, we got it back to the way it was before the guy 'fixed' it and opened the product, which provided the orginal error message indicating that there was a problem with the computer's clock... a ten second fix that had nothing to do with me or the license file.
Come on, people. These are basic skills here!
Also, I think I may have made commentary while they still had me on speaker phone because my phone opted not to hang up properly. This is the first time that's happened. Ugh :/