Power to the people part 2

[phanalance]

This was my response, not too bad though I'm sure the DM swept it under the run like he does with all the complaints he gets. Oh well my job is done =_) I do feel good that I did step up and say something. The store had been severly lax in any customer service from management, it was a joke actually. So sometimes it's good to write letters, you never know what might happen.

Dear Ms. Silver, (used an ol' hotmail account so hence the last name)

Thank you for taking the time to inform us of your regarding the Harry Potter event in our Joliet bookstore. We are sorry to hear that we failed to meet your expectations in this particular instance.

Please be assured that I have relayed your experience to District Manager, Joe Labedz (630-961-5386) so that he can address the issues you raised at the store level. We want to maintain a high standard of excellence in everything we do, and your feedback will certainly enable us to review our service commitment at our Joliet location.

Thank you once more for giving us the opportunity to address your concerns. Please do not hesitate to contact Joe or me directly if we can be of assistance to you in the future.

Sincerely,

Mary Ausman

Supervisor, Customer Service

Barnes & Noble, Inc.