Frustrated...
*Sigh*
Do you know what it is like to be treated like a punching bag for over a week straight, with no end in sight? I mean really. I do technical support. I fix computers and connection issues.
I am not a developer, nor am I an engineer. I have no access to our mail servers, and BELIEVE ME, Mr. Fed Up Customer, if I could wave my magic techie wand and make them work again, I WOULD.
Just so I wouldn't have to have 300+ of YOU in my chat, bitching at me like I'm the one that took a piss on the server to begin with and deprived you of your Email Vittles for a fecking week.
I didn't break it. An update to the servers did.
I can't fix it. I don't have the knowledge or the access.
And when I give a time frame for fixing, it's because that's what I was told. Can I guarantee that it'll be up then? No. Because I'm kept JUST as much of a mushroom as you are. I know what I'm told. Beyond that, I have no goddamned clue what's going on any more than you do.
All I can do is sit here on the front lines, taking flak from every single user who is pissed off, fed up, and screaming blue murder about the email being down. IT'S NOT EVEN DOWN!! The POP servers are, which means you have to go to webmail for the time being. Let go of the Outlook Leash for a few minutes, and you'd realise that it's working. For the love of fuck, at least TRY to work with me here, okay?
Am I really pissed at our customers? No, not really. They have every right to be pissed off. I'm pissed off at Synacor for the mouthfuls of smoke they keep blowing up our asses about this. They're not the ones dealing directly with the customers, and they have NO fucking clue what we're going through down here.
Morale is in the gutter. People are quitting left and right, regardless of whether they have another job lined up or not.
And I don't foresee it getting any better until this shit works.
I didn't hate my job until now.
Do you know what it is like to be treated like a punching bag for over a week straight, with no end in sight? I mean really. I do technical support. I fix computers and connection issues.
I am not a developer, nor am I an engineer. I have no access to our mail servers, and BELIEVE ME, Mr. Fed Up Customer, if I could wave my magic techie wand and make them work again, I WOULD.
Just so I wouldn't have to have 300+ of YOU in my chat, bitching at me like I'm the one that took a piss on the server to begin with and deprived you of your Email Vittles for a fecking week.
I didn't break it. An update to the servers did.
I can't fix it. I don't have the knowledge or the access.
And when I give a time frame for fixing, it's because that's what I was told. Can I guarantee that it'll be up then? No. Because I'm kept JUST as much of a mushroom as you are. I know what I'm told. Beyond that, I have no goddamned clue what's going on any more than you do.
All I can do is sit here on the front lines, taking flak from every single user who is pissed off, fed up, and screaming blue murder about the email being down. IT'S NOT EVEN DOWN!! The POP servers are, which means you have to go to webmail for the time being. Let go of the Outlook Leash for a few minutes, and you'd realise that it's working. For the love of fuck, at least TRY to work with me here, okay?
Am I really pissed at our customers? No, not really. They have every right to be pissed off. I'm pissed off at Synacor for the mouthfuls of smoke they keep blowing up our asses about this. They're not the ones dealing directly with the customers, and they have NO fucking clue what we're going through down here.
Morale is in the gutter. People are quitting left and right, regardless of whether they have another job lined up or not.
And I don't foresee it getting any better until this shit works.
I didn't hate my job until now.