(no subject)
It has now been seven weeks and four days since I last saw my beloved laptop.
I hope to have it back very soon. It seems like they really almost do have it fixed now. But, something doesn't sound quite right...
A few weeks ago, they finally diagnosed the problem as being with the power pin, probably damaged by a generic power adapter I was using after the cord to the one for the computer was damaged. At the time, they told me that the motherboard could also be damaged, but it probably wasn't, and the only way to know for sure was to fix the power pin and see if everything was okay. So they did that, very, very slowly. But unfortunately, it didn't fix things.
After several days when apparently they were waiting on an unusually slow quote from their head office for a new motherboard, they told me it would only be $150 for a new motherboard since I get their preferred pricing due to having an extended warranty from them (don't ask why I got it, but it is pretty much the only reason I haven't gone and gotten my comptuer from them and taken it someplace else long ago). And since they would apply the $100 I'd already paid for fixing the power pin toward the motherboard, it would only be $50 more. So I went ahead and okayed it, and it would be 7-10 days to get the motherboard in. That was a week ago Monday, and when I called last night the guy I spoke thought it would probably be in today and if not, he'd have his manager call and check on it, so we'll see how that goes.
But here is the part that is really bothering me, far more than the trouble they had figuring out what was wrong or all the missed dealines (3-5 days for a diagnoses... it was over a month!) or how I keep having to call them to find out what is going on - I think they've called me exactly once during this whole process...
I've had this computer just a little over two years. It is actually the second computer I've had from them. The first one lasted only a very short time before it started experiencing much the same power problems this one was having and then one day died and wouldn't turn back on and that was it. They told me the motherboard was fried, and it was physical damage so not covered by warranty, that there had been liquid in it (I hadn't spilled in it, but was not very careful with it, and there had been a couple spills near it which could have gotten sucked up through the fan, so whatever, learned my lesson and have been keeping my coffee and such farther away). I was very unhappy, but I'd really liked the computer, and they were willing to transfer the warranty I regretted buying and give me $100 off a new computer, so I bought basically the same computer again from them, but with a bit more memory and larger hard drive.
The reason I didn't have it fixed? Because they told me the motherboard was the most expensive part and would cost $700, which was just about what I had paid for the computer. So not worth it.
How is it that two years ago it was $700, but now in practically the same computer they can do it for $150?
I should have asked about it before okaying it, but at the time I was relieved that it was so cheap. And maybe it is a refurbished or whatever one out of a computer that had something else wrong with it, which they should have mentioned, but for essentially $50 I would have gone ahead and okayed that since I really don't want to buy a whole new computer right now.
Mostly though, I am just wondering if they really screwed me over two years ago on the first computer.