"couldn't retrieve anum for entry" error when exporting journals/comments

Aug 24, 2011 09:24

Greetings fellow permanent account holders! If you have a moment, I wonder if you'd mind helping me troubleshoot something? I've been running into a really frustrating LJ bug, and I know that many permies also value the ability to back up their LJ content so I thought this might be a good place to ask.

Recently, any attempt that I make to export my entries and comments from Livejournal have failed. It's not like I get some content with bits missing here and there, rather I get no content whatsoever. Instead, whatever software I'm using immediately throws the error:

couldn't retrieve anum for entry at /home/lj/cgi-bin/ljprotocol.pl line 3952

Having read through LJ documentation, I understand what an "anum" is, but in sort of a catch 22 situation I am unable to verify if any of my entries are actually missing an anum in their database row because, well, I can't export my data with that kind of granularity...so there's no way for me to know if this error is due to a data corruption problem with my journal and a couple others, or if it's just a bug that hits LJ users on a more widespread level.

I don't want to inconvenience anyone, but if you already happen to use a backup/export tool (like ljdump, ljarchive, or export tools for dreamwidth, wordpress.com, etc) would you mind trying to sync/backup your journal real quick and just let me know whether you're getting this same error? Please note that Xjournal and the LJ export page still use the older, "flat" method and not XML-RPC (that's why they don't back up comments and lack other functionality).

If you find you are consistently getting this error like me, please submit a support ticket, similar to this one. Also, if you do, please let me know the URL to your ticket. I am linking to all related tickets in my own ticket's comments, in an attempt to help the developers who are working this bug. TIA!
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