Argh.
Gotta love form answers.
[09:15:48 am]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
[09:15:55 am]: Please be patient while we're helping other people.
[09:17:25 am]: Please be patient while we're helping other people.
[09:18:55 am]: Please be patient while we're helping other people.
[09:20:28 am]: Please be patient while we're helping other people.
[09:21:58 am]: Please be patient while we're helping other people.
[09:23:30 am]: Please be patient while we're helping other people.
[09:25:02 am]: Please be patient while we're helping other people.
[09:26:34 am]: Please be patient while we're helping other people.
[09:27:33 am]: Please be patient while we're helping other people.
[09:28:08 am]: Please be patient while we're helping other people.
[09:28:28 am]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.
Thanks for contacting us. My name is Jourdan. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.
[09:28:39 am]: Jourdan
Welcome to the Health Insurance Marketplace call center, my name is Jourdan, how may I help you?
[09:29:21 am]: Erin
Hi- I am having trouble creating an account. Every time I try, it tells me the system is unavailable, then on the next attempt I am told my username already exists. I am concerned that I am creating multiple accounts.
[09:30:09 am]: Erin
I've been trying to create an account for a week, but today is the first time I have received this error message
[09:39:57 am]: Jourdan
I do understand the difficulty you are having and apologize for any inconvenience this may have caused. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts, log in or view information. Please keep trying, we appreciate your patience. You might have better success in a couple of days or sometime next week. And keep in mind the open enrollment period runs from October 1, 2013 - March 31, 2014. We'll continue working to improve the site so you can get covered! Unfortunately, I cannot tell you exactly when everything will be functioning properly. But I can tell you that we are working diligently to rectify these issues.
[09:40:14 am]: Jourdan
You can also call into the health insurance market place call center, representatives there should be able to further assist you in completing your application, comparing options and general prices available to you. They are available to help you 24 hours a day, 7 days a week. You can reach them toll free at 1-800-318-2596. Hearing impaired callers using TTY technology can reach us at 1-855-889-4325. In addition to English and Spanish, we can provide assistance in a number of languages through an interpretation service. We are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
[09:42:11 am]: Erin
I just want to know if I am creating multiple accounts
[09:44:11 am]: Jourdan
You can actually call into the call center to verify that information. Unfortunately, I do not have the ability to look into that information for you. I do apologize for any inconvenience this may have caused.
[09:47:24 am]: Jourdan
We appreciate your patience and I do apologize again for any inconvenience this may have caused.
[09:48:46 am]: Jourdan
Is there anything else I can assist you with today?
[09:51:45 am]: Jourdan
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
[09:52:03 am]: 'Jourdan' has left the chat session.
[09:52:06 am]: Your chat session is over. Thanks for contacting us, and we hope we've answered your questions. Have a great day.
[09:52:06 am]: 10/9/2013
[09:15:48 am]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
[09:15:55 am]: Please be patient while we're helping other people.
[09:17:25 am]: Please be patient while we're helping other people.
[09:18:55 am]: Please be patient while we're helping other people.
[09:20:28 am]: Please be patient while we're helping other people.
[09:21:58 am]: Please be patient while we're helping other people.
[09:23:30 am]: Please be patient while we're helping other people.
[09:25:02 am]: Please be patient while we're helping other people.
[09:26:34 am]: Please be patient while we're helping other people.
[09:27:33 am]: Please be patient while we're helping other people.
[09:28:08 am]: Please be patient while we're helping other people.
[09:28:28 am]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.
Thanks for contacting us. My name is Jourdan. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.
[09:28:39 am]: Jourdan
Welcome to the Health Insurance Marketplace call center, my name is Jourdan, how may I help you?
[09:29:21 am]: Erin
Hi- I am having trouble creating an account. Every time I try, it tells me the system is unavailable, then on the next attempt I am told my username already exists. I am concerned that I am creating multiple accounts.
[09:30:09 am]: Erin
I've been trying to create an account for a week, but today is the first time I have received this error message
[09:39:57 am]: Jourdan
I do understand the difficulty you are having and apologize for any inconvenience this may have caused. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts, log in or view information. Please keep trying, we appreciate your patience. You might have better success in a couple of days or sometime next week. And keep in mind the open enrollment period runs from October 1, 2013 - March 31, 2014. We'll continue working to improve the site so you can get covered! Unfortunately, I cannot tell you exactly when everything will be functioning properly. But I can tell you that we are working diligently to rectify these issues.
[09:40:14 am]: Jourdan
You can also call into the health insurance market place call center, representatives there should be able to further assist you in completing your application, comparing options and general prices available to you. They are available to help you 24 hours a day, 7 days a week. You can reach them toll free at 1-800-318-2596. Hearing impaired callers using TTY technology can reach us at 1-855-889-4325. In addition to English and Spanish, we can provide assistance in a number of languages through an interpretation service. We are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
[09:42:11 am]: Erin
I just want to know if I am creating multiple accounts
[09:44:11 am]: Jourdan
You can actually call into the call center to verify that information. Unfortunately, I do not have the ability to look into that information for you. I do apologize for any inconvenience this may have caused.
[09:47:24 am]: Jourdan
We appreciate your patience and I do apologize again for any inconvenience this may have caused.
[09:48:46 am]: Jourdan
Is there anything else I can assist you with today?
[09:51:45 am]: Jourdan
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
[09:52:03 am]: 'Jourdan' has left the chat session.
[09:52:06 am]: Your chat session is over. Thanks for contacting us, and we hope we've answered your questions. Have a great day.
[09:52:06 am]: 10/9/2013