Call Center Workforce Management (Call Center Fundamentals Series Book 1) by Donnie Baje PDF DOWNLOA
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Publisher: --
Pages: 39 pages
Language: English
ISBN-10: B00JV837IY
ISBN-13: --
Format: --
Book Description:
This books summarizes the author's decade- long experience in the call center industry in the Philippines and provides foundation knowledge for workforce specialist. This is targeted for operations managers and can be a guide on how to staff correctly, understanding service levels, balancing attrition, etc.
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