Bally Total Bullshit
To Whom It May Concern:
I've been a faithful member of your health club for many years (from 1992-2003 and rejoined 2006 - present). On November 4, 2009 I went to pay my monthly fee in cash at the Catonsville, MD., branch, due to the fact that there has been a number of inaccuracies I've been having with my bank account. I was informed by the front desk representative that they now had a new policy where they will not allow a member to use the facilities until their payment was processed -this, according to them, also included payments made in cash.
Considering that the contract I signed for my Bally's membership does not mrntion this clause (nor several other "new policies" that don't contain my signature), exactly how is this regulation able to be enforced legally? I have never received any notification regarding policy changes, yet have received weekly workout and dietary information to my email.
Your Catonsville branch has had numerous problems in regards to the repair of equipment, safety conditions, and overall cleanliness. Despite all of this I have remained an active member with Bally's and remained objective even when my complaints were met with no action. But, this new clause that I didn't sign any agreement to is an outright breach of positive customer service, offensive, and outright illegal.
I would greatly appreciate some correspondence regarding this matter. Is this new policy -and other recent alterations- something that applies to only your Catonsville branch or Bally locations nationwide? And, if so, how are they within grounds to enforce them without the consent of members?
Sincerely,
Corey R. Scales.
I've been a faithful member of your health club for many years (from 1992-2003 and rejoined 2006 - present). On November 4, 2009 I went to pay my monthly fee in cash at the Catonsville, MD., branch, due to the fact that there has been a number of inaccuracies I've been having with my bank account. I was informed by the front desk representative that they now had a new policy where they will not allow a member to use the facilities until their payment was processed -this, according to them, also included payments made in cash.
Considering that the contract I signed for my Bally's membership does not mrntion this clause (nor several other "new policies" that don't contain my signature), exactly how is this regulation able to be enforced legally? I have never received any notification regarding policy changes, yet have received weekly workout and dietary information to my email.
Your Catonsville branch has had numerous problems in regards to the repair of equipment, safety conditions, and overall cleanliness. Despite all of this I have remained an active member with Bally's and remained objective even when my complaints were met with no action. But, this new clause that I didn't sign any agreement to is an outright breach of positive customer service, offensive, and outright illegal.
I would greatly appreciate some correspondence regarding this matter. Is this new policy -and other recent alterations- something that applies to only your Catonsville branch or Bally locations nationwide? And, if so, how are they within grounds to enforce them without the consent of members?
Sincerely,
Corey R. Scales.