First entry in forever...

[pale__fire]

Haven't posted in so long, and the longer I wait, the harder it is to jump in & post something. Wish I could still do this at work, because I run across so much stuff while surfing on the web there. Also, if I get responses, I have to wait until evening to reply

Comments

1-1

[pale__fire]

I said that it was at best 1 to 1. Though the truth is, if it's 50-50, that means you go into each transaction being unsure of the outcome. Will the cable guy come in the allotted time? Will the cable work once he puts it in? If there's more than one interrelated system to install: ie--to set up my computer I first had to set up the operating system, then the cable, then the wireless, will the set up discs work, or will I have to call? If I call, will I get someone who knows what they're doing or not?

If there's multiple tasks that have to be done--when I moved out of my place I had 4 or 5 service people come to do different repairs--it becomes very stressful. What I found is that I'd call to verify they were coming the day before, as well as the day they were expected. I had a really small window of time, so when a part didn't arrive on time, I started picking up every part I needed at an appliance store. Basically, you have to work from the assumption that everything won't work, and then, sometimes, it does.

Apologies help, but no number of apologies from UPS personal made up for the fact that 1) they botched my order by ignoring my special request to deliver on a Friday, even though when I double-checked on the website it showed that there was a special delivery request, 2) They did not as far as I could tell, make a second delivery attempt, which have allowed me to catch the mistake and call them back and re-request a special delivery 3) that when the local office, at the request of the 800 help number, called me early Friday morning, they implied that the computer could be delivered that day, that it actually could not 4) that they didn't have an easy way for me to contact the local office when I began to suspect there would be a delivery problem, and I got conflicting information from the 800 help number (I ended up getting the number because I had another purchase delivered the same day, and the very nice service person gave me a number he wasn't supposed to give out), 4) that I had to ultimately drive to the UPS office in the loop during rush hour to pick up the computer and that 5) the postcard they said had been sent out to tell me they were not able to deliver did not arrive until a week after the computer would have been sent back, had I not gone and picked at up.

The person who delivered my package and the local contact person I finally reached were very helpful and apologetic, and the last one is probably the P.O's fault, but nevertheless, UPS is at the top of my hate list.