Sorry, but….

[ost2life]

Originally published at clusterfuck. You can comment here or there.

A quick question on etiquette. At what point during a transaction at the local 24 hour store is it acceptable to ask the cashier if they’re aware there’s what appears to be a cum stain on their shirt.

*I’m assuming it’s that rather than say…mayonnaise because mayo would appear to be

Comments

[ost2life]

There are several reasons:
1. They do not reward in anyway, hard work, commitment to the job, actual customer service or developing personal relationships with customers (i.e. asking them how they are, talking about there kids etc. Obviously not to the detriment of other customers though)

2. "Investors In People" is a joke to them. Personally I've been passed over for Team Leader 3 times now, and in order the people who have got it instead have been: Aaron - complete incompetent and alleged thief. When he blocked the counter cache, instead of unblocking it he stored notes in a cigar tin under his till. Laura - Like an Aaron Lite but with the added bonus of not liking the job in any way, being a uni student who regularly did no-shows so she could go out with her friends and has after 2 months of being TL, just quit. Finally, Steven - He hates the job, hates doing evening shifts, has no people skills and has admitted that he has no idea what he's doing. I know this point sounds personal but this has happened to other staff at various levels so I thought I'd point it out here.

3. In my area there are 16 stores and only 5 deputy managers. What does that tell you about staff retention?

4. They employ a strict policy or one rule for one person, one rule for someone else.

5. If you have an idea to improve the store and heavens forbid you tell one of the SSM or AM's then one of two things will happen A) You'll get shot down and ignored, after all you're a CSA, wtf do you know or B) If the idea works, they'll claim it as their own and offer no praise or any form of positive feedback to you.

There are others but those are the ones that really bug me.

[jamxs]

Very much agree, especially on numbers 2 and 5. The AM's haven't got a fucking clue and management are a bunch of lazy idiots who feel that they are adding value to the orgaisation by sitting in the office building grand strategies that aim to improve the culture of the orgaisation and improve sales through an intergrated approach to marketing. Bull shit. In my view they should leave the fluffy stuff to the directors and put some pissing stock on the shelf and serve some customers and stop some shoplifters (rather then watching people like me and the other TL's chase them round the store and get abused) on the cctv from the comfort of the office. Grrrrrrrr, and don't get me started on the gap count system.