If you work at a bank, you should be able to ADD!
When I paid online for the camera, I put in my CC info and pressed submit, but the session had timed out, so I had to do it over. Little did I know that they'd held the purchase amount ($279.99) twice. Fine, I can deal with that 'cause I have enough to cover it. I figured that the second hold of $279.99 would disappear when they received the payment. But I checked this morning, and although the $279.99 payment went through, there was still a hold of $279.99 on my account. So I wanted to find out when the funds would be released. I didn't really feel like calling, so I used the credit union's webchat service.
Below you will discover the reason I was barely restraining myself from attacking the screen and pulling the woman's brains out from the other side (not that she'd miss them or anything).
The Agent is showing you https://www.unfcu.org
1:32 PM [amcleod] - Your chat session is over a secure connection. Any information you exchange with this site cannot be viewed by anyone else on the Web. Welcome to UNFCU Webchat. My name is Annette. How may I assist you today?
Hi. I have a hold for $279.99 in my checking account. I believe it is possibly because a purchase was charged twice incorrectly, and I'd like to know when it will be released.
For security measures please verify your date of birth and the last transaction perform on your account.
dob: 5/22/1981, last transaction: atm withdrawal $20
Would you please hold a moment while I check your account?
yes, thanks
Thank you for waiting, Two transaction held on your account one from hotwire for $235.01 and $13.02 from fresh meadows. Both transaction should be posted in about 3-5 days.
I know about the $13.02, but the $235 from Hotwire has already gone through.
If I access my account from the website below this chat, would you be able to see what I see? i can show you...?
You may dispute the Hotwire transaction by completing an Error In Billing form. Please provide me with your email address and I will send you the form.
It's not $235 that's being held. I have an account balance of $279.99 in my account, yet an available balance of -13.02. That means that there's $279.99 being held and $13.02 being held. If the hotwire transaction is $235 - there's an additional $44.99 that's missing. However, made a purchase of $279.99 that's already gone through, which means it was held twice.
Please wait a moment.
Thank you for your patience, The transaction on hold is for $279.99 from Auction Logistix.
Yes. But it has already gone through: 08-03-2005 PURCHASE / 08-02-05 AUCTION LOGISTIX EBAY 615-239-2147 TN auth# ******
If you wish to dispute this transaction please provide me with your emil address and I will send you an Error in Billing Form.
The error was not made UNFCU it was made by the merchant.
I don't wish to dispute the transaction. I'm asking -- if the $279.99 was held a second time by accident (but they aren't "cashing" it), then when will it be released?
Yes, this is a second transaction.
It should be release in 3-5 business days.
Is there anything else I can assist you with?
No, that's it. Thank you.
If she had just read my question to begin with, she could have just answered my question then instead of going through all that garbage. Not to mention, she kept restating things I'd told her and it would have helped a bit if she were at all able to ADD! $235 and $13.02 do not add up to $293.01. And I bet that's how she got the $235.01 because the Hotwire transaction was $235.00. Stupidstupidstupid!
Below you will discover the reason I was barely restraining myself from attacking the screen and pulling the woman's brains out from the other side (not that she'd miss them or anything).
The Agent is showing you https://www.unfcu.org
1:32 PM [amcleod] - Your chat session is over a secure connection. Any information you exchange with this site cannot be viewed by anyone else on the Web. Welcome to UNFCU Webchat. My name is Annette. How may I assist you today?
Hi. I have a hold for $279.99 in my checking account. I believe it is possibly because a purchase was charged twice incorrectly, and I'd like to know when it will be released.
For security measures please verify your date of birth and the last transaction perform on your account.
dob: 5/22/1981, last transaction: atm withdrawal $20
Would you please hold a moment while I check your account?
yes, thanks
Thank you for waiting, Two transaction held on your account one from hotwire for $235.01 and $13.02 from fresh meadows. Both transaction should be posted in about 3-5 days.
I know about the $13.02, but the $235 from Hotwire has already gone through.
If I access my account from the website below this chat, would you be able to see what I see? i can show you...?
You may dispute the Hotwire transaction by completing an Error In Billing form. Please provide me with your email address and I will send you the form.
It's not $235 that's being held. I have an account balance of $279.99 in my account, yet an available balance of -13.02. That means that there's $279.99 being held and $13.02 being held. If the hotwire transaction is $235 - there's an additional $44.99 that's missing. However, made a purchase of $279.99 that's already gone through, which means it was held twice.
Please wait a moment.
Thank you for your patience, The transaction on hold is for $279.99 from Auction Logistix.
Yes. But it has already gone through: 08-03-2005 PURCHASE / 08-02-05 AUCTION LOGISTIX EBAY 615-239-2147 TN auth# ******
If you wish to dispute this transaction please provide me with your emil address and I will send you an Error in Billing Form.
The error was not made UNFCU it was made by the merchant.
I don't wish to dispute the transaction. I'm asking -- if the $279.99 was held a second time by accident (but they aren't "cashing" it), then when will it be released?
Yes, this is a second transaction.
It should be release in 3-5 business days.
Is there anything else I can assist you with?
No, that's it. Thank you.
If she had just read my question to begin with, she could have just answered my question then instead of going through all that garbage. Not to mention, she kept restating things I'd told her and it would have helped a bit if she were at all able to ADD! $235 and $13.02 do not add up to $293.01. And I bet that's how she got the $235.01 because the Hotwire transaction was $235.00. Stupidstupidstupid!