Dell is for Children
You would think that a company that values customer service would create a facility whereby, if there’s going to be a wait of greater than ten minutes for telephone support, a customer could disconnect from the queue and call back later and reattach to their place in queue.
Of course, you would also expect that after waiting on hold for 30 minutes, a CSR, upon finding that you’d been sent to the wrong department, wouldn’t transfer you back to the beginning of their own queue for another 30-minute wait to talk to someone else from the exact same wrong department!
I’m presently up to my 11th CSR in trying to get Dell to honor their 21-day “no questions asked” laptop replacement warranty. I’ve spoken with Carla, John, Karthic, Nisha, Shreelakshmi, Abniner, Ryan, Simon, Alice, and Surnath so far…
Truly amazing.