So, who's got a Kindle?
My inaugural post about my Kindle 3 was stacking up to be non-stop enthusiastic burbling about how sweet it is...then it stopped working. And I do mean, mid-purchase of a book. I've got wi-fi at home now, and the Kindle and the laptop were both purring along, when the Kindle stopped and claimed that it couldn't connect, could I make sure I was in range? when I had a fully online laptop under one elbow.
Subsequent efforts to restart it and upgrade the software have resulted in the disappearance of all my downloaded content from the device homepage, but not from the view through Windows Explorer over a USB cable to my computer. Attempts to delete content and reload it via USB have been to no avail. The books are showing in the documents folder when searched via Windows Explorer over USB, but do not appear to be present from the device itself.
Googling various things like "restart Kindle," "recover archived items" and so on mostly lead to forum discussion that include some mention of how spectacularly unresponsive Kindle support is when the user runs out of luck in the existing help pages and reaches out directly. There isn't even a page (that I can find, anyway) where they provide information about the status of Whispernet, the system they use to transfer content wirelessly. (I know that the cellular network behind whispernet is working because I'm an employee of the provider and my official use cellphone is working just fine, thanks.)
So...anyone reading this know what to do with a dysfuncional Kindle after hours on a Sunday in the near complete absence of error messages?
edited to add: the answer appears to be "ignore the actual Kindle help that tells you to restart using functionality that isn't there. Wait until your Kindle has gone from 25% charge to 100% charge, disconnect it from the power supply, the hard start it by sliding the power key and holding it for a slow count of 15. Release, and it will eventually restore its own factory settings."
Subsequent efforts to restart it and upgrade the software have resulted in the disappearance of all my downloaded content from the device homepage, but not from the view through Windows Explorer over a USB cable to my computer. Attempts to delete content and reload it via USB have been to no avail. The books are showing in the documents folder when searched via Windows Explorer over USB, but do not appear to be present from the device itself.
Googling various things like "restart Kindle," "recover archived items" and so on mostly lead to forum discussion that include some mention of how spectacularly unresponsive Kindle support is when the user runs out of luck in the existing help pages and reaches out directly. There isn't even a page (that I can find, anyway) where they provide information about the status of Whispernet, the system they use to transfer content wirelessly. (I know that the cellular network behind whispernet is working because I'm an employee of the provider and my official use cellphone is working just fine, thanks.)
So...anyone reading this know what to do with a dysfuncional Kindle after hours on a Sunday in the near complete absence of error messages?
edited to add: the answer appears to be "ignore the actual Kindle help that tells you to restart using functionality that isn't there. Wait until your Kindle has gone from 25% charge to 100% charge, disconnect it from the power supply, the hard start it by sliding the power key and holding it for a slow count of 15. Release, and it will eventually restore its own factory settings."