(no subject)

[openday]

Okay, now I'm pissed. Gladman didn't come in to work today until 1:30pm. He had some on-site job. At least he said he did. At 2pm he left the shop without telling anyone and didn't come back for an hour. Again, he apparently had some on-site job. And then, at 4:30pm, guess what? Yep. He disappeared again and didn't return until 5:20pm. During this last AWOL I served a gentleman - let's call him Mr. S. I spent twnety minutes with Mr. S and sold him $160 worth of products. Not a big value, but I spent the time with him and got the sale. When Gladman came back at 5:20 he noticed on the running sheet that I had served Mr S. He promptly swung around on his chair and very sternly said to me, "I would consider ---- to be my customer, okay? I've developed the rapport with him so in the future write the sales in my name." I have to admit that I was caught off guard. I said to him "yeah that's fine. Whatever. Redo the invoice in your name. Fine." Honestly, for $160 I don't care who's name the sale is under. But the way he got narky about it didn't impress me. A few minutes later I thought to myself, hang on, no. Gladman wasn't even in the building when I was serving Mr S. If I have spent the time with the customer then I should get credit for the sale. Granted, if a customer asks for someone who isn't there then yes, I would write it in their name. Otherwise, if I've spent time with a customer who has not specifically asked for someone, if I have gone through the product with them, then I expect to get credit where credit is due. Why should Gladman get undue credit? Why should Gladman get commission from a product that I sold to the customer?

I'm going to talk to Craig about this tomorrow. I'm not so concerned about Gladman and the way he got his back up about me selling something to "his" customer under my name but rather the whole "this person's customer" and "that person's customer" thing.

Grrr.