Computer update
So... it was a full two weeks on Tuesday since HP told me they would be sending me a new computer. Being that their shipping usually only takes a couple of days through FedEx, I sent off an e-mail to the case manager in charge of my debacle.
"Hi, I was just checking in on the status of the new computer we discussed. It's been a full two weeks. I'm mostly concerned because in another two weeks I'll be moving and I would like to get this taken care of before there is a whole address change involved, etc. Thanks."
He called me back a while later, and said "Ohh, I'm so sorry you haven't received your computer yet... you received the shipping label for sending back the old one, right?" "Yup." "Let me just check the tracking number... according to this, it was already delivered! ... uh... oh. To the wrong address. And so FedEx sent it back to us. Uhm... is there another address where we could send it?"
So I gave them my parents' address, figuring that was safer since a) Dad is usually home and b) there is no apartment number to cause confusion either.
THANKS FOR LETTING ME KNOW, HP. It didn't send up any red flags to them when the computer got returned?? I never would have known if I didn't e-mail him!
AUUUGH. HP has repeatedly, REPEATEDLY shown me that they don't really give a rat's rear end about making this right, not deep down. On the surface they are apologizing all over the place, but no one is really following through, which is the same problem I was having with the repairs in the first place. If they'd followed through on their repairs enough to even turn the computer on once before sending it back out, 2 out of the 3 times they would have seen right away that it still wasn't working right.
GRAR.
"Hi, I was just checking in on the status of the new computer we discussed. It's been a full two weeks. I'm mostly concerned because in another two weeks I'll be moving and I would like to get this taken care of before there is a whole address change involved, etc. Thanks."
He called me back a while later, and said "Ohh, I'm so sorry you haven't received your computer yet... you received the shipping label for sending back the old one, right?" "Yup." "Let me just check the tracking number... according to this, it was already delivered! ... uh... oh. To the wrong address. And so FedEx sent it back to us. Uhm... is there another address where we could send it?"
So I gave them my parents' address, figuring that was safer since a) Dad is usually home and b) there is no apartment number to cause confusion either.
THANKS FOR LETTING ME KNOW, HP. It didn't send up any red flags to them when the computer got returned?? I never would have known if I didn't e-mail him!
AUUUGH. HP has repeatedly, REPEATEDLY shown me that they don't really give a rat's rear end about making this right, not deep down. On the surface they are apologizing all over the place, but no one is really following through, which is the same problem I was having with the repairs in the first place. If they'd followed through on their repairs enough to even turn the computer on once before sending it back out, 2 out of the 3 times they would have seen right away that it still wasn't working right.
GRAR.