Work Woes
Yes, already.
The call center has put me into a funk. "It isn't for everyone" is a kind of mantra said by the staffing people when an individual has difficulty with the situations that make the job what it is. After a call where I did what the customer asked me to do and not what 'they' want me to do, I got my dander up and copped attitude to a sassy African-American woman = mistake.
Naw, she and I are cool, but my unwillingness to bend to the strict number requirements and dedication to helping a customer may have gotten me into a sticky wicket. "Statistics be damned!" will result in eventual termination. After a brief meeting with staffing, I left work wondering how much longer I can tough it out.
Maybe it is senior staff members' condescending attitudes, the obtuse software systems, the unfathomable repository for on-the-job knowledge, the obscure "tribal knowledge", or the customers on the other end of the phone; it really is not for everyone.
Still, after sticking with it through these last 7 weeks I don't want to quit and let it beat me. It isn't a happy place, but the paycheck and interesting experience makes it at least worth while to some degree (however slight). I certainly feel my talents would be better leveraged in a myriad of other places, but I'd be hard pressed to find one of those places actually hiring.
There are always prospects and with each passing day, even the dim ones look ever-brighter. *sigh*
Looking for other work while working for the weekend.
-Robert
The call center has put me into a funk. "It isn't for everyone" is a kind of mantra said by the staffing people when an individual has difficulty with the situations that make the job what it is. After a call where I did what the customer asked me to do and not what 'they' want me to do, I got my dander up and copped attitude to a sassy African-American woman = mistake.
Naw, she and I are cool, but my unwillingness to bend to the strict number requirements and dedication to helping a customer may have gotten me into a sticky wicket. "Statistics be damned!" will result in eventual termination. After a brief meeting with staffing, I left work wondering how much longer I can tough it out.
Maybe it is senior staff members' condescending attitudes, the obtuse software systems, the unfathomable repository for on-the-job knowledge, the obscure "tribal knowledge", or the customers on the other end of the phone; it really is not for everyone.
Still, after sticking with it through these last 7 weeks I don't want to quit and let it beat me. It isn't a happy place, but the paycheck and interesting experience makes it at least worth while to some degree (however slight). I certainly feel my talents would be better leveraged in a myriad of other places, but I'd be hard pressed to find one of those places actually hiring.
There are always prospects and with each passing day, even the dim ones look ever-brighter. *sigh*
Looking for other work while working for the weekend.
-Robert