(no subject)
This is a story about Pete:
Pete works at Boehms Cycle, providing terrible service. Right now Boehms has lost me as a twenty year customer. They would have had my future business with my three kids, but alas, they have said goodbye.
My wife dropped off my bike tire to be respoked and re-trued last week. I had asked her to buy a Tube for the bike as well, as mine was very leaky. Now this first point is simply annoying: They were going to charge labor to install the new tube. There was nothing to do that they were not already doing. Alas, this is not even one of the real complaints.
The first major complaint is this: When I picked up my wheel, the bike trailer hitch piece was missing. This is a huge inconvenience as I LOVE that trailer, and we were going to use it at the marathon on Saturday morning.
The second complaint is that While my wheel had been damaged by me, the tech only replaced one spoke and didn't call me to say that seven more were damaged, and that the minimum amount of work to fix it was not recomended. Instead he did the bare minimum amount of work to get the wheel ready to roll again and scratched a note on some scratch paper for me. I would have had him repair all 8 spokes since the labor was the same for 1 or 8, and spokes are cheap.
The third complaint requires no action from them, but shows a pattern of negligence and maybe even incompetence. When I got my wheel back, it had a different skewer or quick release on it. This is very unprofessional, and makes you wonder what else gets f*cked up when Pete works on a bike for Boehms Cycle, providing his terrible service.
Another point to note, is that the part was lost when Ryan told Pete to clean up his bench. My five years of experience in a repair shop tells me that a tech that needs to be told to clean up their space is exceptionally sloppy and sometimes 'does it his own way' regardless of procedure or instruction. I have seen enough techs like this in my industry to know I would never want them to work on my equipment. The pattern pointed out above sure seems to back up this conclusion.
Boehms Cycle has lost me as a customer and my three children will also not ever see the inside of that store again, and will instead see a different yet to be determined bike shop.
The only thing they can do to maybe retain me as a customer would be to refund my previous repair, and finish this repair for free.
Maybe Boehms Cycle will some day stop providing terrible service, but I will probably never see it.
Pete works at Boehms Cycle, providing terrible service. Right now Boehms has lost me as a twenty year customer. They would have had my future business with my three kids, but alas, they have said goodbye.
My wife dropped off my bike tire to be respoked and re-trued last week. I had asked her to buy a Tube for the bike as well, as mine was very leaky. Now this first point is simply annoying: They were going to charge labor to install the new tube. There was nothing to do that they were not already doing. Alas, this is not even one of the real complaints.
The first major complaint is this: When I picked up my wheel, the bike trailer hitch piece was missing. This is a huge inconvenience as I LOVE that trailer, and we were going to use it at the marathon on Saturday morning.
The second complaint is that While my wheel had been damaged by me, the tech only replaced one spoke and didn't call me to say that seven more were damaged, and that the minimum amount of work to fix it was not recomended. Instead he did the bare minimum amount of work to get the wheel ready to roll again and scratched a note on some scratch paper for me. I would have had him repair all 8 spokes since the labor was the same for 1 or 8, and spokes are cheap.
The third complaint requires no action from them, but shows a pattern of negligence and maybe even incompetence. When I got my wheel back, it had a different skewer or quick release on it. This is very unprofessional, and makes you wonder what else gets f*cked up when Pete works on a bike for Boehms Cycle, providing his terrible service.
Another point to note, is that the part was lost when Ryan told Pete to clean up his bench. My five years of experience in a repair shop tells me that a tech that needs to be told to clean up their space is exceptionally sloppy and sometimes 'does it his own way' regardless of procedure or instruction. I have seen enough techs like this in my industry to know I would never want them to work on my equipment. The pattern pointed out above sure seems to back up this conclusion.
Boehms Cycle has lost me as a customer and my three children will also not ever see the inside of that store again, and will instead see a different yet to be determined bike shop.
The only thing they can do to maybe retain me as a customer would be to refund my previous repair, and finish this repair for free.
Maybe Boehms Cycle will some day stop providing terrible service, but I will probably never see it.