(no subject)
Warning - the first bit is boring, but necessary to make sense of the story..
I've been trying for 3 weeks to register the company bank account for internet banking. I attempted this 2 years ago, but gave up in frustration. However, rising charges persuaded me to have another go, and after several communications including an actual visit to the company by a human, I received an email asking me to phone the corporate call centre to request 'THE PASSWORD' which would finally open the golden doors to the wonders of the web.
So, I complied, went through the myriad of security checks to be told that I was through to the wrong department, but they would put me through to internet banking. The latter told me the password would be posted out and I should have it within a couple of days.
Having waited a week and still lacking the password, I phoned again, did all the security bit, but in order to save time, I told the young man who answered the phone that I wanted to speak to internet banking.
"You don't do internet banking on the phone, you use your computer" he replied.
** bangs head slowly on desk **
And no, the password still hasn't arrived.
I've been trying for 3 weeks to register the company bank account for internet banking. I attempted this 2 years ago, but gave up in frustration. However, rising charges persuaded me to have another go, and after several communications including an actual visit to the company by a human, I received an email asking me to phone the corporate call centre to request 'THE PASSWORD' which would finally open the golden doors to the wonders of the web.
So, I complied, went through the myriad of security checks to be told that I was through to the wrong department, but they would put me through to internet banking. The latter told me the password would be posted out and I should have it within a couple of days.
Having waited a week and still lacking the password, I phoned again, did all the security bit, but in order to save time, I told the young man who answered the phone that I wanted to speak to internet banking.
"You don't do internet banking on the phone, you use your computer" he replied.
** bangs head slowly on desk **
And no, the password still hasn't arrived.