so much for spring BREAK-restaraunt rant
I worked 8 hours today, no break, and I'm still sick. (I have bronchitis, I'm on intense antibiotics but they're not working) My hostess trainer Foxy and the other few remaining trainers left tonight and i almost cried. Without foxy seating people got out of control and there was nowhere to put all the parties of 6 and I got all stressed out and some mean old lady yelled at me. I don't understand why customers think they have the right to yell at employees. In any other situation in life you can't get away with flipping out at strangers. I also don't see the point in yelling at people about things that are obviously beyond their control. It's not my fault the only open table was a small one. There was obviously nowhere else to go and that lady who was complaining knew it. If she had had to wait any longer I doubt she would have been happy with that anyway.
There are so many things about hostessing that really bother me:
1-When you're little your parents tell you whining/complaining won't help you get your way. In restaraunts it does. If a customer complains enough, they'll get what they want, fast.
2-There's always a grumpy server. You aren't seating me, you double-sat me, you sat me with too many small parties, and I can't believe you sat me-I told you I decided to take a break..are just a few common complaints
3-Customers are picky. Most of them want a booth. Some of them refuse to sit near kids. Sometimes it gets annoying but its nothing compared to #4
4-Customers can be major jerks. They yell at you even when they know the problem isn't your fault and there's nothing you can do about it. They say ridiculous things because they know you can't argue with them.
5-You can't win on a wait. Too long of a wait and people roll their eyes before they leave, but if you underquote and someone has to wait one minute longer than expected they'll probably make a big deal out of it. Plus people flat-out lie about how long they've been waiting
I seriously am appalled at 2 women in particular who flipped out today. One was like "YOU CANT split a party without asking first!rar!fjdsklf" The restaraunt was packed, she had a party of 10 WALK-IN, and there was about 2 feet between the 2 tables we sat her party at. I still don't see the big deal. The second lady who got mad because the table was too small was like "Well what about that table over there." me-"That's reserved for a party of 12." Lady-"Well how long have they been waiting, we've been waiting an hour." (Which wasn't true at all) Me-"Well they were a call-ahead and they've actually been waiting too" jerkface-"I want to talk to a manager!..."
I don't understand how people can be like this. Are they really assholes or do they just act like assholes because of the situation? I feel like some of these people would want to kick themselves in the face if they looked back and saw how ridiculous they are.
Fortunately Zach and Sarah decided to cheer me up after hearing about my shitty day and we went to MCS. A twist with rainbow sprinkles is apparently all it takes to help me feel a little better. That and Harold and Kumar go to White Castle, which is one of the most ridiculous movies ever. "Just because you're hung like a moose doesn't mean you have to do porn" I loved how New Brunswick and Princeton were like 20 mins away and how Newark was more dangerous than Camden. Also where exactly is the Moorestown Zoo? i never realized we had one before..
i need to get to bed and rest up so Sarah and I can kick Zach's butt in tennis tomorrow. JV Capitanos reunited woo
-Jacqui
There are so many things about hostessing that really bother me:
1-When you're little your parents tell you whining/complaining won't help you get your way. In restaraunts it does. If a customer complains enough, they'll get what they want, fast.
2-There's always a grumpy server. You aren't seating me, you double-sat me, you sat me with too many small parties, and I can't believe you sat me-I told you I decided to take a break..are just a few common complaints
3-Customers are picky. Most of them want a booth. Some of them refuse to sit near kids. Sometimes it gets annoying but its nothing compared to #4
4-Customers can be major jerks. They yell at you even when they know the problem isn't your fault and there's nothing you can do about it. They say ridiculous things because they know you can't argue with them.
5-You can't win on a wait. Too long of a wait and people roll their eyes before they leave, but if you underquote and someone has to wait one minute longer than expected they'll probably make a big deal out of it. Plus people flat-out lie about how long they've been waiting
I seriously am appalled at 2 women in particular who flipped out today. One was like "YOU CANT split a party without asking first!rar!fjdsklf" The restaraunt was packed, she had a party of 10 WALK-IN, and there was about 2 feet between the 2 tables we sat her party at. I still don't see the big deal. The second lady who got mad because the table was too small was like "Well what about that table over there." me-"That's reserved for a party of 12." Lady-"Well how long have they been waiting, we've been waiting an hour." (Which wasn't true at all) Me-"Well they were a call-ahead and they've actually been waiting too" jerkface-"I want to talk to a manager!..."
I don't understand how people can be like this. Are they really assholes or do they just act like assholes because of the situation? I feel like some of these people would want to kick themselves in the face if they looked back and saw how ridiculous they are.
Fortunately Zach and Sarah decided to cheer me up after hearing about my shitty day and we went to MCS. A twist with rainbow sprinkles is apparently all it takes to help me feel a little better. That and Harold and Kumar go to White Castle, which is one of the most ridiculous movies ever. "Just because you're hung like a moose doesn't mean you have to do porn" I loved how New Brunswick and Princeton were like 20 mins away and how Newark was more dangerous than Camden. Also where exactly is the Moorestown Zoo? i never realized we had one before..
i need to get to bed and rest up so Sarah and I can kick Zach's butt in tennis tomorrow. JV Capitanos reunited woo
-Jacqui