(no subject)
Fun fact: since working as a telemarketer, I have phone anxiety even greater than most millennials. I quit that job because it made me physically ill, and I have never recovered.
For the last 10 years, I've avoided owning my own phone as much as possible. I just carry a simless phone and use it as a tablet.
A year ago, a lock was put my my debit card, and my bank insisted that I call them. So I put it in a drawer and have just used my other card.
With my other card set to expire in a few months, and a need arising for access to the debit card, I've been building myself up for the 2 weeks to accept the idea of calling my bank, and finally did today.
Problem 1: They refused to accept my initial answer to my secret questions. I changed it a long time about to be something funny - memorable but unexpected. The asshole on the other end of the phone refused to accept it. So I assumed that I simply had never changed it, and gave him the previous answers, which were wrong. Obviously. I immediately changed them online and told him to try again.
Problem 2: Because it had been a year, they refused to unlock my card anyway, and are sending me a new card. Which I could have requested at any time, without having to sit on the fucking phone.
I always knew I could press the "send me a new card" at any time, but hadn't. But I should have done it as soon as they put a lock on the card.
Fuck phones.
Fuck condescending customer service reps.
Fuck my bank.
For the last 10 years, I've avoided owning my own phone as much as possible. I just carry a simless phone and use it as a tablet.
A year ago, a lock was put my my debit card, and my bank insisted that I call them. So I put it in a drawer and have just used my other card.
With my other card set to expire in a few months, and a need arising for access to the debit card, I've been building myself up for the 2 weeks to accept the idea of calling my bank, and finally did today.
Problem 1: They refused to accept my initial answer to my secret questions. I changed it a long time about to be something funny - memorable but unexpected. The asshole on the other end of the phone refused to accept it. So I assumed that I simply had never changed it, and gave him the previous answers, which were wrong. Obviously. I immediately changed them online and told him to try again.
Problem 2: Because it had been a year, they refused to unlock my card anyway, and are sending me a new card. Which I could have requested at any time, without having to sit on the fucking phone.
I always knew I could press the "send me a new card" at any time, but hadn't. But I should have done it as soon as they put a lock on the card.
Fuck phones.
Fuck condescending customer service reps.
Fuck my bank.