Shiny and new...
Well, I got the phone in the end... This time last week, as a matter of fact.
I have no idea quite what happened at Virgin H.Q.... They initially suspected me of fraud, kept asking me for my credit card details, addresses, why I was living where I was... Finally I got put on the line to a manager-type voice, who was very apologetic and said the phone would be delivered the next day. He also gave me £10 credit for being such a good sport.
Well the next day I primed the reception staff, who really went above and beyond the call of duty and kept a lookout for the phone all day. They had to put up with me turning up at reception with no good reason to be there. It must have been very annoying for them, but they were really kind to me. They even kept ringing me during the day to check if I had got the phone yet.
It didn't arrive. I was absolutely shellshocked.
Back home later that day I rang up and the Virgin team confirmed that the delivery had been successful. They were even able to tell me the surname of the person who signed for it! I did not recognise the name.
Well, to cut a long story short, the package never went to reception... It went to Goods In, where I collected it. Just in time to take with me to Cardiff at the weekend!
I have no idea quite what happened at Virgin H.Q.... They initially suspected me of fraud, kept asking me for my credit card details, addresses, why I was living where I was... Finally I got put on the line to a manager-type voice, who was very apologetic and said the phone would be delivered the next day. He also gave me £10 credit for being such a good sport.
Well the next day I primed the reception staff, who really went above and beyond the call of duty and kept a lookout for the phone all day. They had to put up with me turning up at reception with no good reason to be there. It must have been very annoying for them, but they were really kind to me. They even kept ringing me during the day to check if I had got the phone yet.
It didn't arrive. I was absolutely shellshocked.
Back home later that day I rang up and the Virgin team confirmed that the delivery had been successful. They were even able to tell me the surname of the person who signed for it! I did not recognise the name.
Well, to cut a long story short, the package never went to reception... It went to Goods In, where I collected it. Just in time to take with me to Cardiff at the weekend!