Working at a Hotel

Apr 17, 2008 22:14

Kicked some douchebag out tonight. had the cops called on him and everything. We bent over backwards for this family yesterday to help them find this funeral home, they were here for a funeral of all things. First thing you need to understand: We can't touch a guest's personal things. safety issue for both them and the hotel. If nothing is ever touched then a house keeper can't steal it. Removes the liability if the guest misplaces something and insists that we took it. Today he didn't get housekeeping service because every two feet is an article of clothing or a baby toy or Something. He came up around 5-6 (when I was doing 4 things at once of course) wanting to know why his room wasn't clean. He was in a too big a hurry for me to look and find out what was going on so left before I found that there was stuff all over the room. I go down there and sure enough that's why it hadn't been cleaned. He came up around 10 to bitch me out cause I hadn't personally cleaned it for him (for the same reason the housekeeper hadn't) and I attempted to explain it. He because even more beligerent than he was before, cussed me out and slammed doors. I told him I was kicking him after having to deal with that asshole over this shit out and he he flew off the handle even more and threatened to "rip my head of and roll it down the hill". Obviously cops were called and he was kicked out. Of course, we don't have a camera or microphone up here so we couldn't press charges on him. But in any case, I kicked a dick head out of his room tonight.

I'm really starting to hate working at a hotel on weeks like this. Nobody but these asshats are traveling.
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