Sep 04, 2005 19:35
Daniel John Fitzpatrick
40 Mcarthur Street
Guildford NSW 2161
Home: 9632 2871
Mobile: 0433 398 109
Email: d.fitz@optusnet.com.au
Career Objective:
I enjoy interacting with people, and demonstrating my excellent communication skills and customer service. I like to assist people as much as I can with my knowledge and skills. I enjoy working in a team, although I have the ability to work independently. I show initiative and I am highly organized. Working in a committed environment with pleasurable colleagues is immensely motivational. I personally strive to do my very best in everything that I do. I am endlessly open to learning new things and various experiences.
Key Competencies:
• Organizational and technical skills from both past and present experience
• My past and present experience, in regards to creating and presenting training packages
• The ability to help nurture people to self develop
• My ability to acquire required knowledge quickly
• Qualifications in regards to Information Technology
• Qualifications in regards to Business Administration
Career Summary:
Austpac Transportation Services
Customer Service / Data Clerk Jan 2003 - Present
Burger King
Cook / Customer Service Leader/ Crew Trainer Oct 2002 - Mar 2003
NSW Football Referee
Junior / Senior Football Matches Feb 1999 - Present
Relevant Education and Training:
2003 Coles Myer SAP 4 Day Course Coles Myer
2003 Fire / Bomb Warden Certificate NSW Safety Assoc
2002 Higher School Certificate Granville South High
2002 Certificate 2 in IT Granville South High
2002 Certificate 2 in Business Admin Granville South High
2000 School Certificate Granville South High
Employment Experience:
January 2003 - Customer Service Austpac Transport
Present Regents Park, NSW
• Deliver first - class client service ensuring the effective management of client relationships
• Research accounts to resolve client delivery issues
• Liaise with a diverse client base providing complete, accurate and consistent information into customer delivery inquiries
• Interpret and apply common delivery knowledge to everyday situations in accordance with Coles Myer delivery procedures
• Maintain accurate records of client liaison and call outcomes
• Participate in team processes ensuring adherence to coles myer delivery procedures on a regular basis
• Using several computing systems and MS Office Applications
• Organisation and Time Management
• Typing and Data Entry
• Preparing and presenting training packages for fellow staff
• Maintain Records for Managers to View only weekly basis
• Dispatching Freight on internal and external systems
• Organising times for freight to be recieved
Achievements
.
Prepared and presented training packages for fellow team members
Represented team at Coles Myer Sap Training Course
October 2002 - Cook / Crew Trainer Burger King
March 2003 Guildford, NSW
• Preparing Food for customers
• Creating and maintaining customer relationships
• Ensuring good presentation and correct content in food
• Teaching / Helping other staff members with work related issues
Achievements
Promoted to Crew Trainer after 3 months with the company
Employee of the Month Feb 2003
February 1999 - Referee Soccer NSW
Present Granville, NSW
• Upholding the laws of the game of football as set out by FIFA
• Maintaining records of instance in the game
• Consultant to Junior referees
Achievements
Certificate 2 in Football Refereeing.
Linesman in NSW Premier League Finals
Other Interests:
2003 - Present Coach U10’S Guildford County Soccer Club
Won the 2003 U11’s Minor Premiership
2002 -Present Volunteer for Red Cross
Citizen Australia
Languages English
Licences Car
Interests Football, History, Computers, Music
Referees:
Zak El Masry Austpac Delivery Call Centre Manager
Telephone: 0413 238 383
Rebecca Millington Millington Financial Pty Ltd
Telephone: 0410 682 798
Email: millo2161@hotmail.com
I WAS NOT SURE HOW MANY PPL HAVE DONE THIS BEFORE I THOUGHT IT WOULD BE FUNNY lol