Tiger Direct Sucks!!! part 2
Oh my. I just received this email from TigerDirect:
Dear customer,
Regarding your recent Amazon order for the Sansa silver mp3 player. We have realized you were inadvertently shipped a pink one instead. If you do not wish to keep the pink player and you’d like to return it, please go online to Tigerdirect.com and obtain a return authorization, or call us directly at 800-800-8300 and we’ll be glad to assist you, unfortunately we do not have the silver mp3 player.
We appreciate your business and apologize for the inconvenience this may have caused.
Thank you,
Customer Service
TigerDirect.com
Did anyone hear my head turn to confetti?? 'Cuz it sure did! KA-BOOOOOOM!!!!
Here's my response:
Are you even moderately serious?!?!? I spent over an HOUR on my CELL PHONE with your ignorant, rude customer "service" department, was told it's "All Amazon's fault" that instead of receiving a NEW, SILVER mp3 player, I was sent a USED, PINK player. I was offered a refund and to keep this used piece of trash for my time! If you've heard anything about the situation, you'd know it happened as such...
I specifically waited to purchase the item on a Black Friday sale. I chose TigerDirect instead of the many other vendors because you're SUPPOSED to be reputable. At no point was I EVER contacted by either Amazon OR TigerDirect to be told that there was apparently an error in the advertisement, or that you would be shipping this completely unacceptable substitute item. Now, I'm stuck with something I was told by your CSR to "sell on eBay" and no NEW, SILVER mp3 player to give to my father for Christmas, which was the intended purpose of this item. I was treated very rudely and was pretty much told there's nothing else to be done. I'm appalled that your CSR suggested I sell this. I shouldn't have to waste MORE time, money and effort to correct a mistake YOUR company made!!
I want the mp3 player I ordered AT THE PRICE I ordered it at. Your CSR offered me some generic brand mp3 player that's first review ON YOUR SITE stated it wasn't worth the price of shipping!!! http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=2254001&CatId=2475 The mp3 I ordered is now offered for $62.50 on Amazon http://www.amazon.com/gp/product/B000BP50AY . I'm not willing to pay 3 times as much as I originally paid because of an error on your company's end.
I have every intention of contacting the consumer affairs department of the Attorney General's office and filing a complaint against your company. I also plan to post my story to every site I can locate, and considering I work in Social Media, I think I can find quite a few. I will warn everyone I possibly can of the business practices your company implements, and that I have received such POOR service and resolution in this matter.
At this point, the only acceptable outcome in this situation is for your company to ship me the mp3 player I ordered and did not receive. I frankly don't care it you carry it or not. Go purchase it from the manufacturer!! Since that was such a troubling task for your company to complete, let me be more specific. The mp3 player I ordered, the only acceptable item you can send me, is a NEW SanDisk Sansa m240 1 GB MP3 Player in Silver.
Sincerely,
It's war now. I'm gonna be a pain in their asses until they fix this. I'm completely prepared to follow through with the Attorney General's office. Already talked to a friend who's a lawyer, told me to go ahead and file. They'll fix it pretty damn quickly if I do.
Dear customer,
Regarding your recent Amazon order for the Sansa silver mp3 player. We have realized you were inadvertently shipped a pink one instead. If you do not wish to keep the pink player and you’d like to return it, please go online to Tigerdirect.com and obtain a return authorization, or call us directly at 800-800-8300 and we’ll be glad to assist you, unfortunately we do not have the silver mp3 player.
We appreciate your business and apologize for the inconvenience this may have caused.
Thank you,
Customer Service
TigerDirect.com
Did anyone hear my head turn to confetti?? 'Cuz it sure did! KA-BOOOOOOM!!!!
Here's my response:
Are you even moderately serious?!?!? I spent over an HOUR on my CELL PHONE with your ignorant, rude customer "service" department, was told it's "All Amazon's fault" that instead of receiving a NEW, SILVER mp3 player, I was sent a USED, PINK player. I was offered a refund and to keep this used piece of trash for my time! If you've heard anything about the situation, you'd know it happened as such...
I specifically waited to purchase the item on a Black Friday sale. I chose TigerDirect instead of the many other vendors because you're SUPPOSED to be reputable. At no point was I EVER contacted by either Amazon OR TigerDirect to be told that there was apparently an error in the advertisement, or that you would be shipping this completely unacceptable substitute item. Now, I'm stuck with something I was told by your CSR to "sell on eBay" and no NEW, SILVER mp3 player to give to my father for Christmas, which was the intended purpose of this item. I was treated very rudely and was pretty much told there's nothing else to be done. I'm appalled that your CSR suggested I sell this. I shouldn't have to waste MORE time, money and effort to correct a mistake YOUR company made!!
I want the mp3 player I ordered AT THE PRICE I ordered it at. Your CSR offered me some generic brand mp3 player that's first review ON YOUR SITE stated it wasn't worth the price of shipping!!! http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=2254001&CatId=2475 The mp3 I ordered is now offered for $62.50 on Amazon http://www.amazon.com/gp/product/B000BP50AY . I'm not willing to pay 3 times as much as I originally paid because of an error on your company's end.
I have every intention of contacting the consumer affairs department of the Attorney General's office and filing a complaint against your company. I also plan to post my story to every site I can locate, and considering I work in Social Media, I think I can find quite a few. I will warn everyone I possibly can of the business practices your company implements, and that I have received such POOR service and resolution in this matter.
At this point, the only acceptable outcome in this situation is for your company to ship me the mp3 player I ordered and did not receive. I frankly don't care it you carry it or not. Go purchase it from the manufacturer!! Since that was such a troubling task for your company to complete, let me be more specific. The mp3 player I ordered, the only acceptable item you can send me, is a NEW SanDisk Sansa m240 1 GB MP3 Player in Silver.
Sincerely,
It's war now. I'm gonna be a pain in their asses until they fix this. I'm completely prepared to follow through with the Attorney General's office. Already talked to a friend who's a lawyer, told me to go ahead and file. They'll fix it pretty damn quickly if I do.