Good Customer Service VS. Bad Customer Service
I have decided to resurrect my blog with a rant and rave with two different companies I dealt with recently.
BAD CUSTOMER SERVICE
Last May, Karl and I decided to cut off our Sky Cable service both internet and cable. Since Sky cable started imposing the digibox, we decided to move to Destiny. We were leaving for the US in June so I called and emailed (to formalize) to schedule disconnection on the 3rd week of May. Unfortunately, they didn't show up the first scheduled time. So I rescheduled it for the last week of May, second time, they didn't show up either.
We left for the US, on the 3rd of June, hoping by some miracle our cable would just get cut. Technically they can because it's outside the house. When we got back June 23, it was still there. We got cut around the second week of July because I scheduled it on the first week and they didn't show up (no surprise there!). Of course, they charged me with the June and July bill. I called their customer service and told them I wouldn't pay, because I religiously scheduled disconnection. They said they would readjust the charges.
Having cable, we were entitled to a modem deposit. Kaya pala they could care less about disconnecting me and me not paying, they can hold back the deposit! And even though the Internet cable reinstated the rightful deposit, the TV Cable doesn't want to readjust it! Every time I talk to a call center operator/ Sky Cable person, inaatake ako ng high blood! I always think, shucks, sulit sahod niya today.
I have wrote Sky Cable so many letters already and of course they're ignoring me because I'm no longer a customer. Well, I'm writing this in retaliation. I hope alot of people read this. DON'T GET SKY CABLE BECAUSE THEY REALLY SUCK IN CUSTOMER SERVICE! Once you stop getting them, they could care less where you end up in.
GOOD CUSTOMER SERVICE
Last August 4, I sent out a surfboard to one of my surfboard buyers in Cebu via LBC. Unfortunately, when the board arrived, it was kind of in smithereens. I called an LBC outlet to ask what to do. I didn't call the one I sent it to, thinking the salesperson would just wash his hands on the issue. I had to email a letter of complaint to LBC Head Office. I emailed customer service via their website and the next day the sales person who serviced me called and APOLOGIZED!
Talk about fast! Talk about service. He kept on apologizing and he said that LBC would investigate further. Lucky for me, I did pay extra for insurance. Now, they're processing the rebate for me.
I can't guarantee I'll get the check but the manager for complaints said it's no longer a problem because they'll pay me. In 3 weeks I get my answers. With Sky Cable, I'm actually supposed to wait for my cycle billing this September AND YES I got disconnected last JULY. Ridiculous!