Just received this email from a mate whose mother recently died (names deliberately obsured by me) ...
I had to send an email to Rushmoor council as they'd sent my mum a bus
pass, even though I'd told them she had died in November. This is
their reply, it's a classic.
---------- Forwarded message ----------
From: Customer Services
Date: Wed, Aug 19, 2009 at 10:19 AM
Subject: RE: Hilda ********
To: Steve ********
Good Morning
Thank you for your email.
I am very sorry that this was sent to you in error, I have ensured that
our records have now been updated for both her bus pass and her Garden
Waste.
Once again we are very sorry for any incontinence caused.
If I can be of further assistance please contact
customerservices@rushmoor.gov.uk Kind Regards
Susan ******
Customer Services
Rushmoor Borough Council
http://www.rushmoor.gov.uk