(no subject)
I think the next thing I should learn how to do is to stand up for myself graciously. I'm plenty good at standing up for myself, that's in the bag. But how does one go about standing up for oneself and not make the world hate one later?
C_'s friend told him about the three F's: "Be Firm, Fair, and Friendly".
Does this communication count?
Subj: I put my account on hold and got charged anyway.
I need you to refund the July billing immediately. I put my account on hold and will not be watching any movies in July or August, as I will be moving across the state. Whether I resume my account with you or whether I cancel and go with Netflix instead depends on how fast that money is returned.
Thank you for your speedy action resolving this matter.
Anita P_
Hello Anita,
Thanks for contacting BLOCKBUSTER Online Customer Care.
I appreciate you taking the time to submit your concern. I have refunded your account in the amount of $17.27. Please allow up to three to five business days for the refund to post to your account. Please note that the next time we will bill you on August and you will suspend your account again, we will no longer apply any future refunds. If want to suspend your account again before it becomes active, please let us know beforehand to avoid being charged for an additional month. I hope this information helps. Please let me know if there is anything else I can do for you today.
Always here to help,
Aileen
Customer Care Associate
C_'s friend told him about the three F's: "Be Firm, Fair, and Friendly".
Does this communication count?
Subj: I put my account on hold and got charged anyway.
I need you to refund the July billing immediately. I put my account on hold and will not be watching any movies in July or August, as I will be moving across the state. Whether I resume my account with you or whether I cancel and go with Netflix instead depends on how fast that money is returned.
Thank you for your speedy action resolving this matter.
Anita P_
Hello Anita,
Thanks for contacting BLOCKBUSTER Online Customer Care.
I appreciate you taking the time to submit your concern. I have refunded your account in the amount of $17.27. Please allow up to three to five business days for the refund to post to your account. Please note that the next time we will bill you on August and you will suspend your account again, we will no longer apply any future refunds. If want to suspend your account again before it becomes active, please let us know beforehand to avoid being charged for an additional month. I hope this information helps. Please let me know if there is anything else I can do for you today.
Always here to help,
Aileen
Customer Care Associate