Yeah, I guess that makes up for it
As many of you know, I recently purchased Rock Band. The game is awesome, but the guitars are fucked. I mean, they're absolutely gorgeous, but you can read in several places (post is below the comic on that second one) about how they just don't work. My strum bar broke, and the day after the game came out (which was the day before Thanksgiving), I reported it to EA and asked for a new one. They said I ought to receive it in three to five business days.
I still haven't gotten it.
And then I received this e-mail:Greetings Rocker,
Congratulations on your purchase of Rock Band!
After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.
By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.
We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.
Thank you,
The Rock Band Team
So, yeah, that's cool.
I still haven't gotten it.
And then I received this e-mail:Greetings Rocker,
Congratulations on your purchase of Rock Band!
After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.
By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.
We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.
Thank you,
The Rock Band Team
So, yeah, that's cool.