Pwned
Ha ha HA!! The Squeaky Wheel strikes again! And is totally victorious!!
So, K. and I ordered from Uno's for dinner on Wednesday night. The food took an hour and 20 minutes to get here, by which time it was kind of lukewarm and my breadstick was all soggy. The delivery guy was completely apologetic, though, and said for me to call the manager and get a comp. I was happy with this solution. Except for no, because the manager was a total jerk. He left me on hold forever, and finally relucantly said he would credit half the cost of the appetizer back onto the credit card. Oh, thank you so much, kind sir. I want something free, damn it. And I want you to be nicer to me, "Jeff". You made me feel petty for asking, and you didn't even say goodbye before hanging up.
Little did he know, he was dealing with the squeakiest wheel this side of the Mississippi. I went right to the national Uno's web site and registered some "feedback" about my experience. I made sure to specify that it wasn't the delivery guy I was upset with, but the manager's handling of the situation. That is almost always the cause of my squeaking, by the way - I completely understand mistakes. I get upset when they give me attitude. I believe I ended my feedback with, "That's no way to apologize for poor service." I can be very cutting when I want to.
Anyway, I just got a phone call from "Deb" in the Boston offices, who was so glad I was available to talk, because she just wanted to profusely apologize for the manager's behavior. She said over and over that there was absolutely no excuse for that kind of thing, and that I could be assured that it was going to be dealt with. She even snarked when I said that it was the appetizer he credited half of back to me - "Oh, he picked the cheapest item on the bill, nice." Yes, Deb, thank you for noticing. She is mailing off some vouchers to me.
Thank you, Deb. That's all I wanted. Employees of the world, beware. I squeak.
So, K. and I ordered from Uno's for dinner on Wednesday night. The food took an hour and 20 minutes to get here, by which time it was kind of lukewarm and my breadstick was all soggy. The delivery guy was completely apologetic, though, and said for me to call the manager and get a comp. I was happy with this solution. Except for no, because the manager was a total jerk. He left me on hold forever, and finally relucantly said he would credit half the cost of the appetizer back onto the credit card. Oh, thank you so much, kind sir. I want something free, damn it. And I want you to be nicer to me, "Jeff". You made me feel petty for asking, and you didn't even say goodbye before hanging up.
Little did he know, he was dealing with the squeakiest wheel this side of the Mississippi. I went right to the national Uno's web site and registered some "feedback" about my experience. I made sure to specify that it wasn't the delivery guy I was upset with, but the manager's handling of the situation. That is almost always the cause of my squeaking, by the way - I completely understand mistakes. I get upset when they give me attitude. I believe I ended my feedback with, "That's no way to apologize for poor service." I can be very cutting when I want to.
Anyway, I just got a phone call from "Deb" in the Boston offices, who was so glad I was available to talk, because she just wanted to profusely apologize for the manager's behavior. She said over and over that there was absolutely no excuse for that kind of thing, and that I could be assured that it was going to be dealt with. She even snarked when I said that it was the appetizer he credited half of back to me - "Oh, he picked the cheapest item on the bill, nice." Yes, Deb, thank you for noticing. She is mailing off some vouchers to me.
Thank you, Deb. That's all I wanted. Employees of the world, beware. I squeak.