Comments | nickbarnes: T-Mobile apologizes, refunds £246.25

nickbarnes

T-Mobile apologizes, refunds £246.25

Jan 28, 2011 17:10

T-Mobile charged me money for a year without providing any service. I complained back in September, and received no reply. This week I started to escalate it to CISAS. Today a T-Mobile customer service rep called me. I explained the history. She apologized for not responding, said that my letter did not appear on my file and therefore possibly ( Read more... )

Comments 5

far_gone January 28 2011, 17:23:49 UTC

wow. I'm shocked. good for you!

emmabovary January 28 2011, 17:25:25 UTC

No, this is not excellent. This is just doing their job as they are paid to do.

Did not receive your letter? Bullshit. That's precisely what Delta just told me when I asked why my daughter's expenses related to the suitcase---lost for ONE month--had not yet been reimbursed. Unfortunately for this Delta person, I had a receipt that they DID get it. Liars.

nickbarnes January 28 2011, 17:33:00 UTC

I'm just saying that this, today's interaction with T-Mobile, was excellent customer service. Not that their customer service in general has been any good.

Did that suitcase ever turn up? Did Delta have a fairy story about where it had been? I had a Delta nightmare in November.

ijish February 5 2011, 18:15:51 UTC

I think the "excellent customer service" happened only because you were starting to escalate the matter. :)

nwhyte January 28 2011, 19:10:05 UTC

Good for you. Reminds me that I need to hassle Belgacom again.