Any residential FIOS users here can share their experiences?
If you are a local NYC resident and use FIOS or other ISP and/or non-cellular telephone service (landline, fiber optic, or other), please share your experiences. Users of STANDALONE services or COMBO packages, please respond as well.
Currently, I do not have FIOS (you know the company, I'm sure). After years of having landline and ISP access, is requiring all landline telephone customers to change over as they will discontinue service over old-fashioned POTS (analogue) lines. Every time I call, the CSR immediately launches into a high pressure sales tactics to change over to their complete package (fiber optic etc.) including television. I ended up hanging up on them a couple of times because they kept ignoring my questions and changing the topic back to that. It has actually gone from simply sales tactics, to outright bullying. In general, I've read online that the company has had a sketchy customer service etc. history and not sure if there is any improvement.
I have not been able to find a viable alternative for me. I am on disability and the package deal is good, except they have made me unbelievably wary and suspicious if I will be stuck with something I'll regret, in lieu of other options. FYI my neighborhood is southern Queens, right by the "M" train.
Currently, I do not have FIOS (you know the company, I'm sure). After years of having landline and ISP access, is requiring all landline telephone customers to change over as they will discontinue service over old-fashioned POTS (analogue) lines. Every time I call, the CSR immediately launches into a high pressure sales tactics to change over to their complete package (fiber optic etc.) including television. I ended up hanging up on them a couple of times because they kept ignoring my questions and changing the topic back to that. It has actually gone from simply sales tactics, to outright bullying. In general, I've read online that the company has had a sketchy customer service etc. history and not sure if there is any improvement.
I have not been able to find a viable alternative for me. I am on disability and the package deal is good, except they have made me unbelievably wary and suspicious if I will be stuck with something I'll regret, in lieu of other options. FYI my neighborhood is southern Queens, right by the "M" train.