Dear Verizon FIOS
I appreciate that some of the information you are requesting from customers trying to set up an online account is probably designed to prevent fraud of the harassment variety.
However, if you insist on having my last billing date as part of the REQUIRED information, and you bill me automagically each month but send no statement, leaving me with only whatever is shown on my *checking statement*, could you at least either NOT make me re-enter the other 10 or so pieces of information each time you reject the date that would be a month after the last one shown for November, and then give or take a day, then the post date, then the date I pulled on my online statement for December which was a month and a week after the November one, then the day before/after that...
And when I give up after wasting an HOUR trying to do this online, and call at 4:30am so I can move my service, I understand there may not actually be humans available, but please realize that providing me with the online location of where to do this is not helping. Providing the hours your customer service reps *are* actually available on the phone as the LAST POSSIBLE bit of information is at least better than not at all.
But fixing the system you have online, which both of us would prefer I use, would be even better.
Lucky for you I love my Fios, because this is as bad as when I set up my pre-paid phone and was only able to activate it by feeding it completely fictitious contact information.
*sigh*
Edit: Just dug out my old emails from when I had FIOS installed here. It was over a week from me putting the order in to the install. *twitch*
However, if you insist on having my last billing date as part of the REQUIRED information, and you bill me automagically each month but send no statement, leaving me with only whatever is shown on my *checking statement*, could you at least either NOT make me re-enter the other 10 or so pieces of information each time you reject the date that would be a month after the last one shown for November, and then give or take a day, then the post date, then the date I pulled on my online statement for December which was a month and a week after the November one, then the day before/after that...
And when I give up after wasting an HOUR trying to do this online, and call at 4:30am so I can move my service, I understand there may not actually be humans available, but please realize that providing me with the online location of where to do this is not helping. Providing the hours your customer service reps *are* actually available on the phone as the LAST POSSIBLE bit of information is at least better than not at all.
But fixing the system you have online, which both of us would prefer I use, would be even better.
Lucky for you I love my Fios, because this is as bad as when I set up my pre-paid phone and was only able to activate it by feeding it completely fictitious contact information.
*sigh*
Edit: Just dug out my old emails from when I had FIOS installed here. It was over a week from me putting the order in to the install. *twitch*